IFS - Technical Support - Technical Assistance

Technical Assistance

Thank you for allowing one of our Technical Support Application Engineers to assist you.

In order to provide you with excellent technical support, please provide as much of the following information as possible.

Contact Information:

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Technical Support Needed:

1. What IFS model(s) are you experiencing a problem with?

2. Which signal(s) transmission is there a problem with?
Video Data Audio Other

3. What manufacture’s equipment/model number(s) is the fiber optic equipment connected to?

4. What type of installation is this?

New Existing

5. Have you performed any troubleshooting on your own to correct the problem?

Yes- If yes, please answer questions 6 - 8.
No- If no, skip questions 6 - 8 and provide comments below.

6. Has your system been tested on copper cable and found to be performing satisfactory?

Yes No I don't know

7. If you have similiar IFS products in this sytem, have you swapped out the product to see if the problem is duplicated?

Yes No I don't know

8. If the optical fiber has been tested, please provide us with the End-to-End Optical Path Loss, if Known: db @

Comments:

Please provide a DETAILED description of the problem. If possible, describe the troubleshooting steps that you have taken to try to find and correct the problem.

If you have related questions, please contact us via email at techsupport@ifs.com