Gartner Critical Capabilities for FSM 2021

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Discover why IFS is
#1 in Complex Service and Support, #2 in Equipment as a Service and #3 in Appointment-Centric use cases.

The latest Gartner® must-read report is here. Download the Critical Capabilities for Field Service Management 2021 report to see how FSM vendors rank in Outcome-, Equipment- and Appointment-Centric use cases.

 

 

Discover why IFS was ranked #1 in Complex Service and Support, #2 in Equipment as a Service and #3 in Appointment-Centric use cases.

 

 

Download the full report to learn:

 

  • Why buyers seek machine learning-driven predictive service capabilities.
  • How technician enablement innovations, such as AI-powered knowledge artifacts, are driving the adoption of mobile app ecosystems.
  • What emerging requirements are gaining traction, such as tools that improve the customer and technician experience.

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Read the Full Report Here


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3. Gartner®, Critical Capabilities for Field Service Management, By Jim Robinson, Naved Rashid, 1 November 2021