Improving the Efficiency of a Managed Service—Organizational Alignment Drives Increased Productivity

Our client was awarded a contract to operate all driver examination centers in a North American state. They sought to increase overall efficiency. The client wanted a solution that would provide greater transparency around performance, help them achieve targets set by the Department of Transport, and implement improvements to increase profitability.

  • Improvements in staff levels and productivity
  • Significant cost savings
  • Center supervisors had information about transaction volumes for the previous five years. This enabled them to better plan staffing levels. Greater insight into the wait time distribution, in 30-minute intervals throughout the day
  • Improved scheduling and increased productivity
  • Reduced labor hours
  • Within three months, cost savings of nearly US$ 230,000 had been made

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