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Gestión de Servicios Empresariales

Capacidades de servicio y gestión de activos con todos los beneficios de un sistema ERP integral

IFS Enterprise Service Management ofrece a las organizaciones de servicios una gestión completa de servicios de extremo a extremo, reduciendo el gasto general con múltiples proveedores y brindando una eficiencia y automatización inigualables con una solución totalmente integrada que aborda todos los aspectos de la cadena de servicios desde el back-end hasta el front-end.

Un producto líder para la gestión de servicios que simplifica los procesos de servicio, al tiempo que proporciona a las empresas basadas en activos una solución de servicio completa.

Los clientes de IFS reportan:

  • 10% de mejora en la actualización de activos.
  • Más del 95% de tasa para cumplir con los SLA del cliente.
  • Tasa de finalización del 100% de todo el mantenimiento planificado.
Gestión de Servicios Empresariales

IFS Enterprise Service Management

IFS Enterprise Service Management provides extensive service and asset management capabilities with all of the benefits of a comprehensive ERP solution. Whether you’re an independent supplier, work within a service function in a large corporation, provide basic services, or huge, complex service projects, our enterprise service management application offers service-centric ERP.

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Anticimex uses IFS Business Connector to exploit the potential of IoT

By integrating IFS Applications with its IoT platform Anticimex can analyze its data, integrate the data into its ecosystem and visualize what it’s doing with that data by combining it with other sources. Anticimex reports a huge increase in productivity from day one of the implementation.

Planificación de Recursos Empresariales

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Real-time Planning & Scheduling Optimization

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Find out more about our Planning & Scheduling Optimization solution

Real-time Planning & Scheduling Optimization

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Find out more about our Planning & Scheduling Optimization solution

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