Wednesday, April 28, 2021
Tracker selects IFS to enhance and expand its service offering
End-to-end ERP and service management cloud solution from IFS to elevate customer experience of South Africa’s leading data insight provider
London, April 28, 2021 – Tracker, the largest provider of telematics-based data insights for vehicle and home monitoring services in South Africa, continues its digital and business transformation journey through partnering with IFS. Tracker has selected an IFS solution that spans enterprise resource planning (ERP) functionality, cutting-edge service management capabilities and AI-powered customer engagement tools. The solution will ensure an elevated customer experience and reduce time and costs across Tracker’s entire operations.
Established in 1996, Tracker’s base of more than 1.1 million active subscribers enjoy a range of services, including vehicle telematics, home solutions, roadside assistance, as well as business solutions for fleet managers. These services provide customers with peace of mind and cost saving through a focus on safety and business efficiency. Tracker has evolved significantly over the last 25 years thanks to a culture of continuous innovation. The company has grown into the preferred partner for turning raw vehicle tracking data into valuable insights and services.
The partnership with IFS is the next step in Tracker’s digital transformation strategy. This will provide better business insights resulting in an accelerated release of new services, improved customer engagement and experience, and Tracker being able to provide the appropriate value-adding services to its customers at the right time.
Tracker has chosen a holistic IFS solution that encompasses broad functionality including finance and human capital management, cutting-edge service management capabilities and AI-powered customer engagement tools.
“As we take the next step on our digital transformation journey, we require a platform that will enable us to connect more intimately with our stakeholders whilst still ensuring the same excellent experiences that our customers have become accustomed to,” Tracker, CTO, Deon du Rand said. “The IFS platform’s comprehensive nature and IFS’s stellar track record in the service sector were driving factors in our decision.”
Emma Murray, Managing Director, IFS Africa, added, “I am proud to welcome such a well-respected brand as Tracker to the IFS community. By basing its digital transformation project on a single enterprise solution, Tracker will benefit from increased productivity and improved data quality driving better decision-making. IFS’s open and enabled architecture will also give Tracker total freedom in extending their capabilities to ensure they keep delivering outstanding service to their customers.”
Learn more about how IFS empowers service businesses at www.ifs.com/corp/industries/service/.
With more than 1.1 million subscriptions and over 25 years’ experience in the vehicle tracking and telematics industry, Tracker is the largest telematics brand in South Africa.
Most people see Tracker as a Stolen Vehicle Recovery (SVR) company, and while it is still at the core of our business, we have evolved significantly since our birth in 1996.
Through a culture of continuous innovation driven by one of the most experienced and dynamic teams, Tracker has built a reputation far beyond its SVR roots which has cemented our position as the leading provider of telematics solutions to an automotive ecosystem which includes OEMs, Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation capabilities.
Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows the company to provide proactive value to our partners and customers. Generating in excess of 145 million telematics messages daily Tracker is positioned as the most obvious partner to industries that are trying to cope with the challenges of a connecting world.
IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.