Tomra delivers systems and recycling machines that enable customers to return used beverage containers for recovery and recycling. Efficient service creates satisfied customers and makes investments more profitable. With the help of IFS, Tomra has streamlined its service organization, which services more than 8,000 recycling machines in stores throughout Sweden. To optimize its service processes, Tomra implemented IFS Applications. The result was faster service, smoother administration and more satisfied customers.
"IFS Applications enables us to get a much better overview of the status of our assignments and indicates quickly where we need to focus more service resources."
VP Nordic, Tomra