The FSM app has allowed field technicians with a simple way to report and reduced kilometres per day. Reducing time and fuel costs.
Electrolux’s primary goal is to ensure customer happiness by providing easy booking, rapid response, proactive communication and quick issue resolution. Electrolux is using IFS to enhance its field service management with an FSM app to support field technicians. Since implementation two years ago, Electrolux has reduced daily travel distance, resulting in a reduction in fuel costs and driving time.