One of the key challenges in replacing a maintenance, repair and overhaul (MRO) system is identifying a solution that best complements your current and future business model. For Icelandair Technical Services, it reviewed its recent selection process for MRO software. The company outlined the importance of building a strong relationship with a vendor and user community and discussed the significance of identifying an implementation approach that best supported its business operations.
In Icelandair’s experience, the keys to getting it right were:
- Data cleansing and migration
- Project resources
- Processes and use cases
- Phased implementation
- Cooperation between vendor and user