Enterprise Service Management (ESM)

Imagine a business where corporate services just work

Enterprise Service Management creates a joined-up approach to corporate services—managing service demand and supply through a common platform and portal, getting all the moving parts of your organization working together to ensure maximum uptime for your people in the pursuit of their business mission.

• Streamline back-office service teams to reduce costs and accelerate delivery—freeing up time and energy for new transformation projects.
• Fully automate digital outcomes so employees get instant delivery and service teams can focus on more complex human needs.
• Reinvent the employee experience with a single digital portal and a consistent service experience across all service providers.
• Improve the flow of work across different service departments so employees get what they need faster.

Enterprise Service Management transforms your employees’ effectiveness by shining a light on what is often a hidden ecosystem of internal services. With the right ESM technology, you can turn this ecosystem into a powerful productivity asset—transforming how your service team responds and delivers services to elevate the experience that your employees receive.

Reinvent your back-office ecosystem for the digital and consumer age

Great service management shouldn’t stop at the door of IT. Every department in your organization, from HR to Facilities to Finance can benefit from best practices and automation proven by IT. With IFS assyst, you can reinvent your corporate service ecosystem to boost service provider and service consumer productivity—giving HR, Finance, Facilities, and other teams more time for what’s next.

Give your people a new digital service experience

Instead of sending emails and making calls to find help, imagine your employees can get everything they need in one place. Want to book a meeting room, submit a business expense, or tune-up your PC? It’s all there. In a single portal. Wherever they are. Whenever they need it. Whichever device they use. It’s the ultimate in service simplicity. Make Enterprise Service Management a part of your digital workplace strategy to boost your employee satisfaction.

Automate routine work to make room for innovation

When IT people, HR managers, Facilities teams and others are struggling with daily firefighting, they’re not working on the strategic projects that will make a difference. With IFS assyst you can automate routine work and free people up to work on what’s really important—building the future shape of your organization. Simple, drag-and-drop process automation ties together activities happening across your organization to create seamless, hands-free service delivery. Less stress. More innovation. Happy employees. Happy customers.

Manage services for continuous improvement

In many organizations, corporate services live in the dark. Unmonitored, unmeasured, neglected. By applying a joined-up approach to managing your corporate service portfolio, you can quickly optimize how work happens. Enterprise Service Management is an opportunity to get ahead of the competition by streamlining internal services—automating work for service providers and reducing friction for service consumers.