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Enterprise Service Management (ESM)

Transform the way you deliver services across the enterprise

Delighting your customers at the moment of service relies on an efficient enterprise. Providing employees with efficient, simple, and central access to services across your organization is essential to optimize workflows, maximize revenue opportunities and increase profitability.

Our Enterprise Service Management software (ESM) extends IT Service Management tools into non-IT business functions including HR, finance, facilities, and other groups that provide internal services to your employees – accessible to employees through a single portal.

At the heart of ESM software is business process automation and workflows enabling work to easily and consistently be passed between individuals, groups, and departments, or to be worked on collectively.

Imagine a business where corporate services just work

Enterprise Service Management creates a joined-up approach to corporate services—managing service demand and supply through a common platform and portal, getting all the moving parts of your organization working together to ensure maximum uptime for your people in the pursuit of their business mission.

  • Streamline back-office service teams to reduce costs and accelerate delivery—freeing up time and energy for new transformation projects.
  • Fully automate digital outcomes so employees get instant delivery and service teams can focus on more complex human needs.
  • Reinvent the employee experience with a single digital portal and a consistent service experience across all service providers.
  • Improve the flow of work across different service departments so employees get what they need faster.

Enterprise Service Management transforms your employees’ effectiveness by shining a light on what is often a hidden ecosystem of internal services. With the right ESM technology, you can turn this ecosystem into a powerful productivity asset—transforming how your service team responds and delivers services to elevate the experience that your employees receive.

Reinvent your back-office ecosystem for the digital and consumer age

Great service management shouldn’t stop at the door of IT. Every department in your organization, from HR to Facilities to Finance can benefit from best practices and automation proven by IT. With IFS assyst, you can reinvent your corporate service ecosystem to boost service provider and service consumer productivity—giving HR, Finance, Facilities, and other teams more time for what’s next.

Give your people a new digital service experience

Instead of sending emails and making calls to find help, imagine your employees can get everything they need in one place. Want to book a meeting room, submit a business expense, or tune-up your PC? It’s all there. In a single portal. Wherever they are. Whenever they need it. Whichever device they use. It’s the ultimate in service simplicity. Make Enterprise Service Management a part of your digital workplace strategy to boost your employee satisfaction.

Automate routine work to make room for innovation

When IT people, HR managers, Facilities teams and others are struggling with daily firefighting, they’re not working on the strategic projects that will make a difference. With IFS assyst you can automate routine work and free people up to work on what’s really important—building the future shape of your organization. Simple, drag-and-drop process automation ties together activities happening across your organization to create seamless, hands-free service delivery. Less stress. More innovation. Happy employees. Happy customers.

Manage services for continuous improvement

In many organizations, corporate services live in the dark. Unmonitored, unmeasured, neglected. By applying a joined-up approach to managing your corporate service portfolio, you can quickly optimize how work happens. Enterprise Service Management is an opportunity to get ahead of the competition by streamlining internal services—automating work for service providers and reducing friction for service consumers.

Imagine a business where corporate services just work

Enterprise Service Management creates a joined-up approach to corporate services—managing service demand and supply through a common platform and portal, getting all the moving parts of your organization working together to ensure maximum uptime for your people in the pursuit of their business mission.

  • Streamline back-office service teams to reduce costs and accelerate delivery—freeing up time and energy for new transformation projects.
  • Fully automate digital outcomes so employees get instant delivery and service teams can focus on more complex human needs.
  • Reinvent the employee experience with a single digital portal and a consistent service experience across all service providers.
  • Improve the flow of work across different service departments so employees get what they need faster.

Enterprise Service Management transforms your employees’ effectiveness by shining a light on what is often a hidden ecosystem of internal services. With the right ESM technology, you can turn this ecosystem into a powerful productivity asset—transforming how your service team responds and delivers services to elevate the experience that your employees receive.

Reinvent your back-office ecosystem for the digital and consumer age

Great service management shouldn’t stop at the door of IT. Every department in your organization, from HR to Facilities to Finance can benefit from best practices and automation proven by IT. With IFS assyst, you can reinvent your corporate service ecosystem to boost service provider and service consumer productivity—giving HR, Finance, Facilities, and other teams more time for what’s next.

Give your people a new digital service experience

Instead of sending emails and making calls to find help, imagine your employees can get everything they need in one place. Want to book a meeting room, submit a business expense, or tune-up your PC? It’s all there. In a single portal. Wherever they are. Whenever they need it. Whichever device they use. It’s the ultimate in service simplicity. Make Enterprise Service Management a part of your digital workplace strategy to boost your employee satisfaction.

Automate routine work to make room for innovation

When IT people, HR managers, Facilities teams and others are struggling with daily firefighting, they’re not working on the strategic projects that will make a difference. With IFS assyst you can automate routine work and free people up to work on what’s really important—building the future shape of your organization. Simple, drag-and-drop process automation ties together activities happening across your organization to create seamless, hands-free service delivery. Less stress. More innovation. Happy employees. Happy customers.

Manage services for continuous improvement

In many organizations, corporate services live in the dark. Unmonitored, unmeasured, neglected. By applying a joined-up approach to managing your corporate service portfolio, you can quickly optimize how work happens. Enterprise Service Management is an opportunity to get ahead of the competition by streamlining internal services—automating work for service providers and reducing friction for service consumers.

ESM is driven by ITSM

In the digital world, technology powers everything. Enterprise services that deliver outcomes for your employees are enabled by the technical services that support them (your ERP, HR, Facilities apps and more). IT Service Management software (ITSM) is how IT builds/sources reliable technical services that fit together to make the automation of work across HR, Facilities, Finance, Customer Service, and others possible. ITSM makes sure these services are always-on. ITSM software powers ESM.

Learn more about ITSM software

This link takes you to Axios Systems – an IFS company website

Great ITOM enables great ITSM

IT Operations Management (ITOM) looks after the apps, servers, mainframes, databases, networks, and other technical aspects that work together to deliver the services that power your organization. IFS assyst integrates ITSM and ITOM software to provide full visibility and control over infrastructure components, status, availability, capacity, dependencies, security, licenses, and more—in real time. IFS assyst empowers you to deliver great moments of service every time.

Learn more about ITOM software

This link takes you to Axios Systems – an IFS company website