Clevest’s Customer Advisory Board (CAB) includes representatives from energy and water utilities and provides an avenue for obtaining important customer feedback. Clevest works closely with our board members to help set our future product direction. We look forward to discussions on the industry challenges they see and collaborating on innovative solution ideas.
Randy Bauer has over 40 years’ experience in the gas and electric utility industry. As Director of Operational Resources, he is responsible for a variety of operations support functions for Alliant Energy’s Iowa utility. Prior to this he held a variety of roles including Customer Operations, Integrated Resource Planning, Transmission Planning, and Electric Distribution System Planning. He joined the Customer Advisory Board to identify opportunities on how Mobile Workforce Management can help realize operational excellence, gain insight into Clevest’s mobile platform, and learn how other utilities are utilizing these capabilities.
Charles Cassidy is a retired United States Marine with extensive leadership and planning experience integrating people, purpose, process, and technology for complex, multifunctional organizations. Prior to his role as Field Services Manager at Colorado Springs Utilities, he participated in the Veterans Local Government Management Fellowship at the utility working in the Emergency Management and Continuity section. His military service includes serving as the Special Plans Branch Chief, J5 Directorate for the U.S. Northern Command; the Commanding Officer of 3d Battalion, 2d Marine Regiment, 2d Marine Division; and the Director of future Operations for Task Force Leatherneck in Afghanistan. He is also a member of the International City/County Management Association. He joined the Customer Advisory Board to gain additional knowledge and insight into Clevest’s mobile platform and learn how other utilities are utilizing these capabilities.
Falguni Shah has worked in the electric utility industry for more than 25 years in various capacities, providing strategic leadership to foster creativity and innovation. Prior to her role as Vice President of Technology and Innovation at Elexicon Energy, she held roles as Acting Vice President of Operations and Manager of Distribution Automation at Veridian Connections, as well as Distribution Engineer at Oshawa Power and Utilities Corporation. Falguni chairs the EDA Operations and Engineering Council, a member of the CEA Distribution Council and IESO-Grid LDC Interoperability Committee. She is also involved with a number of universities and colleges for the advancement of innovation projects in the area of distribution system automation and power system program advisory committees. She joined the Customer Advisory Board to provide insight into Clevest’s digitization plan and product innovation from a utility perspective, to achieve key outcomes in productivity and customer satisfaction by using emerging workforce management technologies.
Maged Yackoub has over 13 years’ experience in the electric utility industry. In addition to his role as Manager Operations Information Systems, he is the Acting Manager System Control Centre at Elexicon Energy (formerly Veridian Connections). Prior to this he held the position of Operations Software Engineer at the utility. Maged is a member of the Professional Engineers of Ontario and the Society of Professional Engineers. He joined the Customer Advisory Board to help influence the direction of Clevest’s products (for the mutual benefit of the company and its customers) and drive innovative workforce management and digitization.
Tim Swanson has over 34 years’ experience in the utility industry. Prior to his current role, he was Director, Information & Infrastructure Security and was responsible for NERC CIP, OT gas and electric, including SCADA, and all IoT outside coporate. He has also held the positions of Director, Information Systems and IT Manager at the utility. He is a member of Canadian Electricity Association, Western Energy Institute, and BC Tech; and is a certified Professional Project Manager. He joined the Customer Advisory Board to contribute his experiences in the utility industry and to support the direction of products and technologies.
Darrin Crozier has over 30 years’ experience in the utility industry, starting out as a laborer and advancing to his current role as Director of Operations at FortisBC. He has held various positions at the utility and its predecessors (Terasen Gas and Centra Gas) including Operations Manager, Regional Manager, Crew Leader, and Instructor. Darrin holds a Utility Management Certificate and is a member of the Canadian Gas Association. He joined the Customer Advisory Board to share experiences and build relationships with his peers and learn about advances in both Clevest’s products and in technologies for the utility industry.
Michael Faulk has over 26 years’ experience in the multi-service utility industry. Prior to his role of Information Services Manager at Memphis Light, Gas and Water, he held positions as CIS Supervisor, Project Manager, Developer, Computer Engineer over Meter Reading, Cashiering/Payments, Mobile Dispatch, and Smart Meters at the utility. He joined the Customer Advisory Board to network with other users, discuss how other utilities are using the product, and discuss MLGW’s mobile experience over the past 18 years and find what's been missing.
Mike Pfarrer is a retired US Naval Officer with over 20 years of leadership experience, helping companies achieve their operational and strategic goals through the use of innovative IT solutions. Prior to his role as VP of Information Technology, he managed Whirlpool Corporation’s Engineering and Internet of Things (IOT) IT Operations and Support organizations; responsible for providing around the clock support to over 15,000 employees and 250,000 consumers globally. In this position, Mike led Whirlpool’s Agile, DevOps and Cloud transformations. During his 20 years in the United States Navy, Mike held numerous leadership positions in business transformation, operations and logistics, synthetic training and technologies, strategic and operational planning, and government and international operations. Mike holds Project Management Professional (PMP) and Black Belt Certified Professional certifications. He joined the Customer Advisory Board to gain knowledge and insight into Clevest’s roadmap for incorporating current and future IT innovation.
Brian McMillian has over 35 years’ experience in the gas utility industry. Prior to his role as Technology Manager – Customer Services Field at Southern California Gas, he held positions at the utility in IT and various field staff organizations. Brian is a member of various mobile solution advisory boards and holds several technology certifications, including Microsoft and CompTIA. He joined Clevest’s Customer Advisory Board to learn more about Clevest’s product roadmap, add value to the product base, and learn how other utilities leverage Clevest products.
Joe Tellez has over 24 years’ experience in the gas, electric and water utility industries. Prior to his role as Chief Technology Officer at Tacoma Public Utilities he held positions as Technology Project Manager at San Diego Gas & Electric and IT Project Lead at Sempra Utilities, among others. He is a member of Western Energy Institute, Large Public Power Council, and Utility Analytics Institute; and is an advisory board member for the University of Washington School of Engineering and Technology. Joe is certified by The Open Group Architecture Framework (TOGAF), an enterprise architecture methodology and framework used to improve business efficiency. He joined the Customer Advisory Board to identify opportunities on how Mobile Workforce Management can help realize operational excellence and become an internal workforce digital transformation platform.
Kathleen Patton has over 7 years’ experience in the electric utility industry. Prior to her role as Director of Design, OpEx, and GIS Quality Mapping, she held the position of Manager of Procurement and Contracts for the utility. Prior to this she held the position of Contract Administrator at the City of Tucson. Kathleen is a member of the Western Energy Institute. She joined the Customer Advisory Board to gain insight and provide input into Clevest’s product roadmap to align our organizational needs with the future functionality and capabilities of WorkBook and WorkSpace.