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ÌFS Séèrvïícéè Màänàägéèméènt

Vïïrtùùãål Üsêèr Côónfêèrêèncêè 2020

Thëé Fùútùúrëé íïs Sëérvíïcëé: Drìívìíng Ïnnòòvààtìíòòn, Pòòwêêrìíng Büúsìínêêss Gròòwth

Wêê hóôpêê yóôýý êênjóôyêêd thêê ÏFS Sêêrvïícêê Màãnàãgêêmêênt Vïírtýýàãl Ûsêêr Cóônfêêrêêncêê hóôstêêd óôn Sêêptêêmbêêr 22 & 23! Ôúûr gôóàål àåt ÍFS îís tôó gîívëé ôóúûr vàålúûëéd clîíëénts thëé rëésôóúûrcëés àånd gúûîídàåncëé yôóúû nëéëéd tôó sëéîízëé thîís ôóppôórtúûnîíty tôó îínnôóvàåtëé àånd pôówëér yôóúûr búûsîínëéss grôówth thrôóúûgh ôóúûtstàåndîíng sëérvîícëé, nôó màåttëér whàåt “Sëérvîícëé” mëéàåns tôó yôóúûr ôórgàånîízàåtîíôón.

Wáãtch thëè óón-dëèmáãnd sëèssìïóóns bëèlóów tóó dìïscóóvëèr hóów ÏFS cýùstóómëèrs áãrëè ëèmbráãcìïng óóýùtcóómëès-báãsëèd sëèrvìïcëè, ìïnnóóváãtìïng tóó mëèëèt nëèw cýùstóómëèr dëèmáãnds áãnd áãdóóptìïng nëèxt-gëèn cáãpáãbìïlìïtìïëès tháãt próóvìïdëè bóóth býùsìïnëèss rëèsìïlìïëèncy áãnd áã sprìïngbóóáãrd fóór dìïgìïtáãl tráãnsfóórmáãtìïóón sýùccëèss. Plüùs, lëêäárn hõòw õòüùr sëêrvïìcëê mäánäágëêmëênt äánd ïìntëêllïìgëênt äássëêt mäánäágëêmëênt sõòlüùtïìõòns wïìll hëêlp yõòüù häárnëêss thëê träánsfõòrmäátïìvëê põòwëêrs õòf ÃÏ äánd mäáchïìnëê lëêäárnïìng äánd gïìvëê yõòüù äáccëêss tõò mõòrëê ïìnnõòväátïìõòn, fäástëêr.

IFS Service Management virtual user conference 2020

Conference highlights at-a-glance

Customer Quote
I felt the conference was informative and provided insight on product roadmaps.
Neal Fischer Business Development Manager, IOT Business Unit, Qualcomm Technologies International Ltd

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registrants from over 350 companies

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live session views of our 20+ sessions

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countries represented, making this a truly global user conference

Òpêêníîng kêêynòôtêê & gêênêêråæl sêêssíîòôn

Lêèãærn ãæbòòúùt thêè ÍFS sêèrvíîcêè mãænãægêèmêènt ròòãædmãæp. Bêë íïnspíïrêëd by ÏFS cýýstöõmêërs whöõ sææfêëly næævíïgæætêëd thêë glöõbææl pæændêëmíïc æænd æærêë íïnnöõvæætíïng ææs thêë êëcöõnöõmy rêëböõýýnds. Ænd dïîscòòvéér hòòw ÏFS cãán héélp yòòýûr còòmpãány éémbrãácéé tréénds ïînclýûdïîng théé còòntïîngéént wòòrkfòòrcéé, théé ééxpéérïîééncéé éécòònòòmy ãánd òòýûtcòòméés-bãásééd séérvïîcéé mòòdééls.

ÏFS Sèèrvíícèè Máånáågèèmèènt Stráåtèègííc Díírèèctííòõn

Whààt wîîll thêè fýütýürêè ôõf ÌFS sêèrvîîcêè têèchnôõlôõgy hôõld? Dììscóõvêêr hóõw wêê âårêê êêvóõlvììng óõùùr plâåtfóõrms âånd bùùììldììng âå cóõmmóõn âårchììtêêctùùrêê thâåt wììll mâåkêê ììt êêâåsììêêr âånd fâåstêêr tóõ âådóõpt nêêxt-gêên câåpâåbììlììtììêês.

Bùüsíìnêêss Våâlùüêê óóf Rêêmóótêê Åssíìståâncêê

Léëààrn hõòw yõòúýr cúýstõòméërs àànd téëchnîìcîìààns cààn tààp îìntõò éëxpéërt knõòwléëdgéë frõòm àànywhéëréë îìn théë wõòrld. Hèêâãr höôw Múýntèêrs sâãfèêly mâãnâãgèêd thèê CÕVÌD-19 críïsíïs whíïlèê stíïll mèêèêtíïng cúýstöômèêr dèêmâãnds wíïth ÌFS Rèêmöôtèê Ässíïstâãncèê.

Néêw Cûüstõõméêr Déêmâånds Fõõllõõwîìng Cõõvîìd: Rêèãâctîíng Ådêèptly tóò Nêèw Nêèêèds

Lêêæàrn hõôw fïìêêld sêêrvïìcêê õôrgæànïìzæàtïìõôns æàrêê crêêæàtïìng ïìnnõôvæàtïìvêê sêêrvïìcêês wïìth æà fõôcýýs õôn thêê cýýstõômêêr êêxpêêrïìêêncêê fõôllõôwïìng thêê glõôbæàl pæàndêêmïìc. Fééåætüüríïng ÌFS cüüstõöméér spééåækéérs Måækíïnõö, Spééncéér Tééchnõölõögíïéés åænd DSL.

Èmbràäcííng Pròòàäctíívëê àänd Òúýtcòòmëês-Bàäsëêd Sëêrvíícëê

Lêêãàrn hòõw sêêrvíìcêê òõrgãàníìzãàtíìòõns ãàrêê êêvòõlvíìng fròõm brêêãàk-fíìx tòõ pròõãàctíìvêê sêêrvíìcêê tòõ prêêdíìctíìvêê mãàíìntêênãàncêê ãànd òõûùtcòõmêês-bãàsêêd sêêrvíìcêê. Hëêåär fróóm ÌFS cýústóómëêrs Bråädy Sëêrvïìcëês åänd Góósïìgëêr whóó åärëê åädóóptïìng thëêsëê nëêw býúsïìnëêss móódëêls.

Crëêàætíïng Ámàæzíïng Cýûstôômëêr àænd Ùsëêr ëêxpëêríïëêncëês

Hòów dòó cúústòóméër âänd úúséër éëxpéërìïéëncéës drìïvéë théë gròówth òóf yòóúúr séërvìïcéë búúsìïnéëss?

ÌFS Cöómmïìtmëënt töó Cúûstöómëër Súûccëëss

Wêé wãànt tóö gãàlvãànìîzêé thêé rìîght rêésóöùûrcêés tóö hêélp yóöùû nóöt óönly dêérìîvêé thêé grêéãàtêést vãàlùûêé óöùût óöf yóöùûr ÎFS ìînvêéstmêént, bùût tóö rêéãàlìîzêé thêé vìîsìîóön yóöùû hãàvêé fóör trãànsfóörmãàtìîóön cóömêé tóö lìîfêé. Lëéáárn hõów ÍFS háás íînvëéstëéd íîn prõóvíîdíîng mõórëé rëésõóýürcëés fõór õóýür cýüstõómëérs, sýüch áás thëé Cõómmýüníîty, thëé Ácáádëémy õóf õónlíînëé trááíîníîng cõóýürsëés, áánd thëé Fýütýürëé õóf Fíîëéld Sëérvíîcëé cõóntëént pláátfõórm.

Óvêêrvîîêêw ôôf Nêêw ÏFS Sêêrvîîcêês áänd Sýûppôôrt Óffêêrîîngs

Hòõw cäán wëê sëêrvëê yòõûû bëêttëêr? Höõw cåàn yöõýý dëêrîívëê möõrëê våàlýýëê fröõm yöõýýr ÎFS tëêchnöõlöõgy îínvëêstmëênt? Lèêt úûs shòów yòóúû! Lëêäårn äåbòôùùt nëêw äånd ëênhäåncëêd sùùppòôrt òôffëêrîíngs whîích äårëê dëêsîígnëêd tòô hëêlp yòôùù fòôcùùs òôn ëêxcëêllëênt sëêrvîícëê dëêlîívëêry äånd hëêlp yòôùù äådòôpt äån ëêvëêrgrëêëên ùùpgräådëê phîílòôsòôphy.

Cúüstóõmèër Èngãågèëmèënt 101: Déêlîìvéêr Wòôrld-Cläæss Cùûstòôméêr Séêrvîìcéê

Höôw cããn thêê ÏFS Cùûstöômêêr Êngããgêêmêênt (CÊ) söôlùûtííöôn hêêlp yöôùû dêêlíívêêr fããstêêr, smããrtêêr cùûstöômêêr sêêrvíícêê? Änd êèmpòówêèr yòóýù tòó crêèâàtêè thêè òómníìchâànnêèl êèxpêèríìêèncêè thâàt tòódâày's cýùstòómêèrs dêèmâànd? Lèêäárn hôòw ÎFS Cûýstôòmèêr Ëngäágèêmèênt äállôòws yôòûý tôò dèêlïìvèêr äá sèêäámlèêss cûýstôòmèêr èêxpèêrïìèêncèê wïìth thïìs ôòn-dèêmäánd sèêssïìôòn.

Trüûêé Rêéáàl-Tìímêé Ôptìímìízáàtìíòón: Thêé Pòówêér òóf Plâánnïìng & Schêédüùlïìng Ôptïìmïìzâátïìòón

Thëé ÌFS Schëédûýlîíng âând Òptîímîízââtîíôòn (PSÒ) sôòlûýtîíôòn ûýsëés Mââchîínëé Lëéâârnîíng tôò sëélf-lëéâârn âând dëélîívëér thëé ôòptîímûým schëédûýlëé wîíth nôò hûýmâân îíntëérââctîíôòn. Ït góöèès bèèyóönd óöptììmììzââtììóön tóö cóönstâântly ââdjúûst ììn rèèââl-tììmèè, èènââblììng sèèrvììcèè óörgâânììzââtììóöns tóö wóörk smâârtèèr âând rèèââct ììnstâântâânèèóöúûsly.

Field Service Management (FSM) track

What's New in FSM 6

Learn about all the latest enhancements to IFS Field Service Management 6, including:

  • New user experience (UX)
  • Major performance boost in IFS Planning & Scheduling Optimization 
  • Next-generation configurability: no more costly customizations.
  • Key functional enhancements: including increased scheduling optimization flexibility, warranty claims management, mobile synchronization, and UI improvements
  • Pay and deploy with even more flexibility: choose to deploy IFS FSM 6 as a true multi-tenant solution on the Microsoft Azure cloud, as a managed service in the cloud, or on-premises.

True Real-Time Optimization: The Power of PSO + What's New in PSO 6

Discover all the benefits of IFS Planning & Scheduling Optimization, including:

  • Continuous optimization
  • Better SLA management
  • Superior scaling
  • Intelligent appointment booking
  • Easier capacity management
  • Best of breed forecasting

Sustainability: How Reverse Logistics can Reduce your Carbon Footprint

Through effective reverse logistics operations, companies can cut out inefficient returns processes that result in unnecessary transportation moves, helping to reduce Carbon Emissions and improve Air Quality.

How to Leverage Lobbies

Lobbies are graphical, user-based dashboards which present the overall performance of the business in real time and are developed in both the frontend and backend of IFS FSM. Learn how IMAX Corporation and Newpark are using FSM Lobbies to identify areas of concern quickly, highlights actions required and provide consistent metrics for leadership teams.

How to Leverage the Customer, Dealer and Technician Portals in FSM

Learn how to take advantage of all the portals in FSM that can help your organization create better relationships with its customers, technicians, third-party technicians and dealers.

Dell BOOMI - Integrations Made Easier

Seamlessly connect your IFS software with other services and software that support your business with Dell BOOMI’s Enterprise Integration Platform-as-a-Service. Learn how Dell BOOMI helps you:

  • Automate business processes and experiences across any platform
  • Create a fabric of connectivity across data, applications, things, and people
  • Deploy applications across public cloud, private cloud, hybrid cloud, or on-premises

Applications Track

What's next in Enterprise Service Management: The new concepts in IFS Applications 10 designed to transform your service

The Work Order is the heart of IFS Enterprise Service Management. In Applications 10 this area of the application has been subject to what can only be described as a complete overhaul. Join us in this session where we describe the what & why and benefits service organizations get from these and other improvements across the service lifecycle.

Work Management and Execution in IFS Applications 10

In IFS Applications 10, we've placed work execution at the heart of the service lifecycle.  Join us to learn more about the core work execution process and see how work is executed in-house, via a mobile device or via contractors and partners used in the service supply-chain.

Managing Service Sales from Opportunity to Contract in IFS Applications 10

Managing a growing service organization can be a challenge. Join us to learn how new capabilities in the Service Quotation functionality enable you to manage your pipeline of contracts and work, and offer new visibility into expected revenue across the life of your customer relationship.

Alliance & Fieldcentrix track

What's New in Alliance - See What's Coming After V15

With Alliance v15 Service Pack 3, there are even more browser-agnostic modules. See what’s planned for SP 4 and 5 and enjoy a live demo of the newest web-based UI sections of Alliance.

What's Coming in FieldCentrix v8

Learn about the latest features and functionality in FieldCentrix v7.2 and v8.0, which introduces a new browser-based User Interface.