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ÎFS Séèrvïîcéè Mäànäàgéèméènt

Víírtûùãäl Ûséër Còönféëréëncéë 2020

Thëë Fýútýúrëë îís Sëërvîícëë: Drîívîíng Înnóóvããtîíóón, Póówèèrîíng Büúsîínèèss Gróówth

Wèë hööpèë yööûû èënjööyèëd thèë ÌFS Sèërvîícèë Måänåägèëmèënt Vîírtûûåäl Ùsèër Cöönfèërèëncèë hööstèëd öön Sèëptèëmbèër 22 & 23! Õúýr góôæâl æât ÌFS ïïs tóô gïïvêë óôúýr væâlúýêëd clïïêënts thêë rêësóôúýrcêës æând gúýïïdæâncêë yóôúý nêëêëd tóô sêëïïzêë thïïs óôppóôrtúýnïïty tóô ïïnnóôvæâtêë æând póôwêër yóôúýr búýsïïnêëss gróôwth thróôúýgh óôúýtstæândïïng sêërvïïcêë, nóô mæâttêër whæât “Sêërvïïcêë” mêëæâns tóô yóôúýr óôrgæânïïzæâtïïóôn.

Wäåtch théê öõn-déêmäånd séêssîïöõns béêlöõw töõ dîïscöõvéêr höõw ÌFS cûùstöõméêrs äåréê éêmbräåcîïng öõûùtcöõméês-bäåséêd séêrvîïcéê, îïnnöõväåtîïng töõ méêéêt néêw cûùstöõméêr déêmäånds äånd äådöõptîïng néêxt-géên cäåpäåbîïlîïtîïéês thäåt pröõvîïdéê böõth bûùsîïnéêss réêsîïlîïéêncy äånd äå sprîïngböõäård föõr dîïgîïtäål träånsföõrmäåtîïöõn sûùccéêss. Plýús, lééäârn hòòw òòýúr séérvïîcéé mäânäâgééméént äând ïîntééllïîgéént äâsséét mäânäâgééméént sòòlýútïîòòns wïîll héélp yòòýú häârnééss théé träânsfòòrmäâtïîvéé pòòwéérs òòf ÆÎ äând mäâchïînéé lééäârnïîng äând gïîvéé yòòýú äâccééss tòò mòòréé ïînnòòväâtïîòòn, fäâstéér.

IFS Service Management virtual user conference 2020

Conference highlights at-a-glance

Customer Quote
I felt the conference was informative and provided insight on product roadmaps.
Neal Fischer Business Development Manager, IOT Business Unit, Qualcomm Technologies International Ltd

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registrants from over 350 companies

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live session views of our 20+ sessions

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countries represented, making this a truly global user conference

Òpéénìíng kééynöòtéé & géénéérâãl sééssìíöòn

Lêéåãrn åãbõöûýt thêé ÌFS sêérvïïcêé måãnåãgêémêént rõöåãdmåãp. Bêé îînspîîrêéd by ÌFS cùùstõómêérs whõó sâäfêély nâävîîgâätêéd thêé glõóbâäl pâändêémîîc âänd âärêé îînnõóvâätîîng âäs thêé êécõónõómy rêébõóùùnds. Änd dïíscóõvèër hóõw ÍFS cãán hèëlp yóõüür cóõmpãány èëmbrãácèë trèënds ïínclüüdïíng thèë cóõntïíngèënt wóõrkfóõrcèë, thèë èëxpèërïíèëncèë èëcóõnóõmy ãánd óõüütcóõmèës-bãásèëd sèërvïícèë móõdèëls.

ÏFS Sèêrvîïcèê Máânáâgèêmèênt Stráâtèêgîïc Dîïrèêctîïõòn

Whæát wîíll théè fúûtúûréè öóf ÏFS séèrvîícéè téèchnöólöógy höóld? Dïïscöövéër hööw wéë ääréë éëvöölvïïng ööüür pläätföörms äänd büüïïldïïng ää cöömmöön äärchïïtéëctüüréë thäät wïïll määkéë ïït éëääsïïéër äänd fäästéër töö äädööpt néëxt-géën cääpääbïïlïïtïïéës.

Býýsîînëëss Väâlýýëë öõf Rëëmöõtëë Àssîîstäâncëë

Lêêåærn hóòw yóòüür cüüstóòmêêrs åænd têêchnîìcîìåæns cåæn tåæp îìntóò êêxpêêrt knóòwlêêdgêê fróòm åænywhêêrêê îìn thêê wóòrld. Hëèàær hôõw Múûntëèrs sàæfëèly màænàægëèd thëè CÕVÏD-19 crîìsîìs whîìlëè stîìll mëèëètîìng cúûstôõmëèr dëèmàænds wîìth ÏFS Rëèmôõtëè Àssîìstàæncëè.

Néèw Cýústõóméèr Déèmæãnds Fõóllõówìîng Cõóvìîd: Réëåæctïìng Àdéëptly töõ Néëw Néëéëds

Léèâärn hôõw fîïéèld séèrvîïcéè ôõrgâänîïzâätîïôõns âäréè créèâätîïng îïnnôõvâätîïvéè séèrvîïcéès wîïth âä fôõcýùs ôõn théè cýùstôõméèr éèxpéèrîïéèncéè fôõllôõwîïng théè glôõbâäl pâändéèmîïc. Féëáátùùrìïng ÌFS cùùstõõméër spéëáákéërs Máákìïnõõ, Spéëncéër Téëchnõõlõõgìïéës áánd DSL.

Ëmbråácîîng Próõåáctîîvëë åánd Õùýtcóõmëës-Båásëëd Sëërvîîcëë

Lëèæårn höõw sëèrvïïcëè öõrgæånïïzæåtïïöõns æårëè ëèvöõlvïïng fröõm brëèæåk-fïïx töõ pröõæåctïïvëè sëèrvïïcëè töõ prëèdïïctïïvëè mæåïïntëènæåncëè æånd öõýûtcöõmëès-bæåsëèd sëèrvïïcëè. Hêêáår frõòm ÍFS cýûstõòmêêrs Bráådy Sêêrvíícêês áånd Gõòsíígêêr whõò áårêê áådõòptííng thêêsêê nêêw býûsíínêêss mõòdêêls.

Creating Amazing Customer and User experiences

How do customer and user experiences drive the growth of your service business?

ÌFS Côómmîítméènt tôó Cùûstôóméèr Sùûccéèss

Wëê wáãnt tõó gáãlváãníìzëê thëê ríìght rëêsõóüýrcëês tõó hëêlp yõóüý nõót õónly dëêríìvëê thëê grëêáãtëêst váãlüýëê õóüýt õóf yõóüýr ÍFS íìnvëêstmëênt, büýt tõó rëêáãlíìzëê thëê víìsíìõón yõóüý háãvëê fõór tráãnsfõórmáãtíìõón cõómëê tõó líìfëê. Lééäárn hõõw ÍFS häás îînvééstééd îîn prõõvîîdîîng mõõréé réésõõùýrcéés fõõr õõùýr cùýstõõméérs, sùých äás théé Cõõmmùýnîîty, théé Äcäádéémy õõf õõnlîînéé träáîînîîng cõõùýrséés, äánd théé Fùýtùýréé õõf Fîîééld Séérvîîcéé cõõntéént pläátfõõrm.

Overview of New IFS Services and Support Offerings

How can we serve you better? How can you derive more value from your IFS technology investment? Let us show you! Learn about new and enhanced support offerings which are designed to help you focus on excellent service delivery and help you adopt an evergreen upgrade philosophy.

Cùýstôöméér Èngãägééméént 101: Déëlîîvéër Wòòrld-Clàâss Cùüstòòméër Séërvîîcéë

Höôw câàn thëê ÍFS Cúûstöômëêr Ëngâàgëêmëênt (CË) söôlúûtíïöôn hëêlp yöôúû dëêlíïvëêr fâàstëêr, smâàrtëêr cúûstöômëêr sëêrvíïcëê? Ænd éémpòòwéér yòòúù tòò crééààtéé théé òòmnïîchàànnéél ééxpéérïîééncéé thààt tòòdàày's cúùstòòméérs déémàànd? Lëêãårn hõów ÏFS Cúüstõómëêr Èngãågëêmëênt ãållõóws yõóúü tõó dëêlïívëêr ãå sëêãåmlëêss cúüstõómëêr ëêxpëêrïíëêncëê wïíth thïís õón-dëêmãånd sëêssïíõón.

Trùýêè Rêèãål-Tïímêè Öptïímïízãåtïíóön: Thëë Pòôwëër òôf Plâännìïng & Schëëdýýlìïng Öptìïmìïzâätìïòôn

Thêé ÎFS Schêédúûlïíng äänd Ôptïímïízäätïíõón (PSÔ) sõólúûtïíõón úûsêés Määchïínêé Lêéäärnïíng tõó sêélf-lêéäärn äänd dêélïívêér thêé õóptïímúûm schêédúûlêé wïíth nõó húûmään ïíntêérääctïíõón. Ìt gööêës bêëyöönd ööptîímîízãátîíöön töö cöönstãántly ãádjûúst îín rêëãál-tîímêë, êënãáblîíng sêërvîícêë öörgãánîízãátîíööns töö wöörk smãártêër ãánd rêëãáct îínstãántãánêëööûúsly.

Field Service Management (FSM) track

What's New in FSM 6

Learn about all the latest enhancements to IFS Field Service Management 6, including:

  • New user experience (UX)
  • Major performance boost in IFS Planning & Scheduling Optimization 
  • Next-generation configurability: no more costly customizations.
  • Key functional enhancements: including increased scheduling optimization flexibility, warranty claims management, mobile synchronization, and UI improvements
  • Pay and deploy with even more flexibility: choose to deploy IFS FSM 6 as a true multi-tenant solution on the Microsoft Azure cloud, as a managed service in the cloud, or on-premises.

True Real-Time Optimization: The Power of PSO + What's New in PSO 6

Discover all the benefits of IFS Planning & Scheduling Optimization, including:

  • Continuous optimization
  • Better SLA management
  • Superior scaling
  • Intelligent appointment booking
  • Easier capacity management
  • Best of breed forecasting

Sustainability: How Reverse Logistics can Reduce your Carbon Footprint

Through effective reverse logistics operations, companies can cut out inefficient returns processes that result in unnecessary transportation moves, helping to reduce Carbon Emissions and improve Air Quality.

How to Leverage Lobbies

Lobbies are graphical, user-based dashboards which present the overall performance of the business in real time and are developed in both the frontend and backend of IFS FSM. Learn how IMAX Corporation and Newpark are using FSM Lobbies to identify areas of concern quickly, highlights actions required and provide consistent metrics for leadership teams.

How to Leverage the Customer, Dealer and Technician Portals in FSM

Learn how to take advantage of all the portals in FSM that can help your organization create better relationships with its customers, technicians, third-party technicians and dealers.

Dell BOOMI - Integrations Made Easier

Seamlessly connect your IFS software with other services and software that support your business with Dell BOOMI’s Enterprise Integration Platform-as-a-Service. Learn how Dell BOOMI helps you:

  • Automate business processes and experiences across any platform
  • Create a fabric of connectivity across data, applications, things, and people
  • Deploy applications across public cloud, private cloud, hybrid cloud, or on-premises

Applications Track

What's next in Enterprise Service Management: The new concepts in IFS Applications 10 designed to transform your service

The Work Order is the heart of IFS Enterprise Service Management. In Applications 10 this area of the application has been subject to what can only be described as a complete overhaul. Join us in this session where we describe the what & why and benefits service organizations get from these and other improvements across the service lifecycle.

Work Management and Execution in IFS Applications 10

In IFS Applications 10, we've placed work execution at the heart of the service lifecycle.  Join us to learn more about the core work execution process and see how work is executed in-house, via a mobile device or via contractors and partners used in the service supply-chain.

Managing Service Sales from Opportunity to Contract in IFS Applications 10

Managing a growing service organization can be a challenge. Join us to learn how new capabilities in the Service Quotation functionality enable you to manage your pipeline of contracts and work, and offer new visibility into expected revenue across the life of your customer relationship.

Alliance & Fieldcentrix track

What's New in Alliance - See What's Coming After V15

With Alliance v15 Service Pack 3, there are even more browser-agnostic modules. See what’s planned for SP 4 and 5 and enjoy a live demo of the newest web-based UI sections of Alliance.

What's Coming in FieldCentrix v8

Learn about the latest features and functionality in FieldCentrix v7.2 and v8.0, which introduces a new browser-based User Interface.