Skip to main content

Software de IFS para la optimización de la planificación y programación

With AI-powered Planning and Scheduling Optimization from IFS

IFS Optimización de la Planificación y Programación (IFS PSO) es una solución diseñada para permitir a las compañías gestionar su fuerza de trabajo móvil de forma más eficiente, facilitando una productividad mayor y mejorando el cumplimiento de los compromisos con el cliente.
miss

Cubic Transportations Outcomes based Service Success

“PSO is a phenomenally powerful tool. It Is Key To Us Delivering The Outcomes Our Customers Want In The Most Efficient Way Possible.” Mike Gosling, It Service Platforms Manager, Cubic Transportation Systems

 

Download Executive Summary

What can AI really do to transform workforce productivity?

AI will impact every industry, but how quickly? This paper outlines three practical AI solutions for field service that are already commercially available and deployed.

 

Download the whitepaper

ON-DEMAND WEBINAR: FIELD WORKFORCE OPTIMIZATION IN THE NEW NORMAL

The 'New Normal' is here. It's time to rethink your service delivery. Real-Time Scheduling and Optimization software uses AI to self-learn and deliver the optimum schedule with no human interaction. It goes beyond optimization to constantly adjust in real-time, enabling service organizations to work smarter and react instantaneously.

Watch On-Demand

Smarter workforce scheduling optimization

Transform service productivity and empower your planning and dispatch team with AI-powered planning and scheduling tools. Watch this three-minute demo to see how IFS can help your field service operations.

Gestión de Servicios

Planning and Scheduling Optimization capabilities

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Download Planning & Scheduling Optimization brochure

Focus plans on your unique business goals

Target-based scheduling allows you to focus your scheduling directly on the KPIs that matter to your business, like the percentage of emergency calls you respond to within the target SLA.

Based on your unique business goals, customer contracts and SLAs, it uses AI to make scheduling decisions that ensure both the best customer experience and the optimum productivity of your field workforce.

Set target KPIs such as SLA achievement for specific customers and the scheduling engine’s parameters will automatically adjust to achieve them, where possible.

All scheduling decisions are overlaid with multiple business-defined constraints - for example skills, SLAs and parts requirements. Many alternative systems use hard constraints such as geographical zones, which impose unnecessary restrictions on the scheduling engine. IFS uses soft constraints, reducing the need for manual intervention and delivering higher rates of optimization.

Download Planning & Scheduling Optimization brochure

Seamlessly blend appointments with reactive and planned activity

To book appointments, whether via the contact center or via a self-service portal or mobile app options, the scheduling modules automatically calculates the optimum timeslots based on existing committed work and business rules and constraints.

The appointment booking engine complements the real-time, always-optimizing approach to dynamic scheduling with functions that allow appointments to be seamlessly mixed in with other work types like break/fix and planned preventive maintenance. The appointment engine will rank on the basis of the Cost to Perform and Weighted Value to the business, according to your individual business priorities - optimizing efficiency.

Download Planning & Scheduling Optimization brochure

Prepare for the future with predictive modeling software

Test how your business could cope with a wide range of scenarios and predict what resources you may need with the “What-If” Scenario explorer tool.

This advanced predictive analytics tool provides answers to tough capacity forecasting questions like how a reduction or increase of workforce will affect performance, or what number of resources are necessary to achieve specified performance against specified demand.

For instance, if you’re bidding for a new service contract or expanding into a new region, how many additional resources will you need? The tool can tell you how many, what type of staff, and where they should ideally be based.

Download Predictive Analytics executive summary

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Download Planning & Scheduling Optimization brochure

Focus plans on your unique business goals

Target-based scheduling allows you to focus your scheduling directly on the KPIs that matter to your business, like the percentage of emergency calls you respond to within the target SLA.

Based on your unique business goals, customer contracts and SLAs, it uses AI to make scheduling decisions that ensure both the best customer experience and the optimum productivity of your field workforce.

Set target KPIs such as SLA achievement for specific customers and the scheduling engine’s parameters will automatically adjust to achieve them, where possible.

All scheduling decisions are overlaid with multiple business-defined constraints - for example skills, SLAs and parts requirements. Many alternative systems use hard constraints such as geographical zones, which impose unnecessary restrictions on the scheduling engine. IFS uses soft constraints, reducing the need for manual intervention and delivering higher rates of optimization.

Download Planning & Scheduling Optimization brochure

Seamlessly blend appointments with reactive and planned activity

To book appointments, whether via the contact center or via a self-service portal or mobile app options, the scheduling modules automatically calculates the optimum timeslots based on existing committed work and business rules and constraints.

The appointment booking engine complements the real-time, always-optimizing approach to dynamic scheduling with functions that allow appointments to be seamlessly mixed in with other work types like break/fix and planned preventive maintenance. The appointment engine will rank on the basis of the Cost to Perform and Weighted Value to the business, according to your individual business priorities - optimizing efficiency.

Download Planning & Scheduling Optimization brochure

Prepare for the future with predictive modeling software

Test how your business could cope with a wide range of scenarios and predict what resources you may need with the “What-If” Scenario explorer tool.

This advanced predictive analytics tool provides answers to tough capacity forecasting questions like how a reduction or increase of workforce will affect performance, or what number of resources are necessary to achieve specified performance against specified demand.

For instance, if you’re bidding for a new service contract or expanding into a new region, how many additional resources will you need? The tool can tell you how many, what type of staff, and where they should ideally be based.

Download Predictive Analytics executive summary