Field Service Management Software Solutions
Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues
Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce scheduling and planning, to mobile field service and remote assistance capabilities.
Complete service lifecycle management
Increase service revenue, profitability, and customer experience by connecting planning, delivery and analysis for a holistic view of service.
Always-on AI scheduling optimization drives utilization at scale
IFS real-time scheduling optimization organizes thousands of tasks and technicians so the best resource is in the right place, on time, with the right parts and skills.
For service and asset management convergence
Eliminate silos, reduce cost and complexity, and increase productivity with IFS Cloud. One composable platform to manage the combined service and asset lifecycles.
Complete Service Management, in 1 product
IFS Service Management offers complete control, optimization, innovation and connectivity across the entire service lifecycle.
Gain your competitive edge today.
IFS is positioned in the Leaders Category in the IDC MarketScape for FSM
Learn how IFS retains our position in the Leaders Category of the IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment.
Integrating IFS Cloud Service Management into your existing landscape
Watch this session from Unleashed that brings out a holistic view of why Tetra Pak selected IFS Cloud for their service management operations and how they have integrated it with their business solutions' landscape to foster growth.
Deliver service anywhere
Boost first-time fix rates and customer satisfaction through omni-channel engagement, dynamic SLA-aware scheduling, and parts and skills matching. Reduce travel and eliminate some visits with remote assistance to instantly diagnose and solve issues.
Reduce your service delivery costs and add business value
Optimize your current processes and be prepared for tomorrow’s business demands. Expand your service offerings, win new contracts and increase service revenue, all while delivering enhanced customer service and achieving your sustainability goals.
Your Guide to a Successful IFS Service Management Implementation
With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.
Capabilities
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Field service management software
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Mobile workforce management
Balance the demands of asset inspections and maintenance with mobile workforce management software for timely delivery of customer service requests.
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Workforce scheduling & planning
Meet your complex workforce scheduling needs while delivering a great experience for your customers with complete and powerful workforce planning software.
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Contact center & customer engagement
Engage and collaborate with customers and employees using contact center software and self-service solutions to ensure service excellence.
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Contracts & warranties
Accurately model and manage your commercial relationships. Adjudicate warranty claims with accurate cost and revenue handling.
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Service parts logistics & repair
Comprehensive spare parts logistics management to increase first-time-fix plus depot repair
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Reverse logistics & returns management
Efficiently manage returns and reverse logistics for repairs, refurbishment and warranty claims.
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Remote assistance
Provide technicians with instant access to experts to help them resolve problems in the field quickly, reducing costs and increasing first-time fix rates.
Leading field service management for organizations focused on service, projects and assets
The only Leader in both the Gartner® Magic Quadrant™ for Field Service Management (FSM) and the IDC MarketScape for Enterprise Asset Management (EAM)
