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Partner with IFS
to derive more business value

Whether you are implementing or upgrading, need support with your day-to-day operational management, or looking to deepen the business value derived from your investment, IFS can help you navigate your journey.

Consulting Services

Access the IFS Portal

IFS Portal is a secured network zone with systems and services accessed over the Internet. With an account you can, depending on your role, access IFS services for information, collaboration, development and support.

Need help?

Do you need an account to access the IFS Customer Portal? Or require an emergency license key? We've got you covered.

Access the IFS Portal

IFS Portal is a secured network zone with systems and services accessed over the Internet. With an account you can, depending on your role, access IFS services for information, collaboration, development and support.

Need help?

Do you need an account to access the IFS Customer Portal? Or require an emergency license key? We've got you covered.

Guideline to change your password in IFS account

Instructions to change the password:

Your password with IFS domain will expire every 180 days. Please follow the instructions below to change your password. This process will also help you to reset the password if it got expired. You will not be able to login to IFS portal, citrix.ifs.com or LCS if password has been expired

  1. Go to ifs.com and locate the ‘Customer Portal’ page under the ‘Customer Experience” tab.
  2. In the Customer Portal, click on the ‘Forgot your password?’ icon.
  3. Enter your ‘IFS Username’ when prompted and submit.
  4. A verification e-mail will then be sent to the email address registered to your account with a link to change the password (check your junk mail folder if you can’t locate the email in your main inbox).

Note: The link will be valid for one hour. If you didn’t use the link within one hour to change the password, you have to follow the process again 

There can be two reason if you don’t see an e-mail in your inbox

  1. Mail maybe in your junk mail folder
  2. Your e-mail associated with your IFS account is invalid. If so, please login to www.community.ifs.com/login and ask for help to validate your e-mail

Your password needs to be at least 12 characters long and must contain a combination of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and characters (! @,#, etc).

* Please note that once you have successfully changed your password, you cannot change it again for 24 hours.

For further help, please visit our Knowledge Base article.
You must be a community member to access this resource, so please log in or create an account if you are unable to view the article.

Planned Maintenance for Life Cycle Support (LCS) Solution

Date: Saturday 21st May 2022

Time: 05:30 am - 13:30 pm CEST

Dear Customer,

IFS will be undertaking planned maintenance on LCS for important infrastructure upgrades and Security updates.

As such, the entire Life Cycle Support (LCS) Solution, including Customer Engagement Center (CEC) / Internet Support Center (ISC) and Partner web will be unavailable during the periods shown above. IPE will only be available in offline mode.

We have minimized any business impact by performing such change that requires downtime on a weekend and within the early hours of the morning when hopefully there is very little customer or partner activity, and providing adequate notice.

Please, refresh your browser cache the first time you login to the LCS Internal web, Partner Web or Customer Engagement Center(CEC) / Internet Support Center (ISC) after it is available again.

Many thanks.

IFS Corporate Services – IT

Planned maintenance for the Emergency License Key application

Date: Tuesday 7th December 2021

Time: 03:30 CET to 04:30 CET

Dear Customer,

IFS have planned essential maintenance for the Emergency License Key application on Tuesday 2021-12-07 03:30 – 04:30 CET.

Emergency License Key application will be unavailable during this time.

Many thanks.

IFS Corporate Services - IT

The IFS Support Companion app will be retired on Monday, 13th December 2021

The IFS Support Companion app will be retired on Monday, 13th December 2021.

It will continue to operate but will no longer be supported or available for download from any of the app stores.

At a point in the future it will cease to operate without warning.