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ÏFS Séérvïîcéé Màànààgééméént

Vìîrtûûåål Ûsëér Cóõnfëérëéncëé 2020

Théë Füütüüréë îís Séërvîícéë: Drîïvîïng Înnöôvâãtîïöôn, Pöôwèêrîïng Bùúsîïnèêss Gröôwth

Wëë hõôpëë yõôùú ëënjõôyëëd thëë ÌFS Sëërvììcëë Mâänâägëëmëënt Vììrtùúâäl Úsëër Cõônfëërëëncëë hõôstëëd õôn Sëëptëëmbëër 22 & 23! Õüùr gòöåál åát ÍFS îís tòö gîívèë òöüùr våálüùèëd clîíèënts thèë rèësòöüùrcèës åánd güùîídåáncèë yòöüù nèëèëd tòö sèëîízèë thîís òöppòörtüùnîíty tòö îínnòövåátèë åánd pòöwèër yòöüùr büùsîínèëss gròöwth thròöüùgh òöüùtståándîíng sèërvîícèë, nòö måáttèër whåát “Sèërvîícèë” mèëåáns tòö yòöüùr òörgåánîízåátîíòön.

Wåãtch thèê óón-dèêmåãnd sèêssîìóóns bèêlóów tóó dîìscóóvèêr hóów ÍFS cüüstóómèêrs åãrèê èêmbråãcîìng óóüütcóómèês-båãsèêd sèêrvîìcèê, îìnnóóvåãtîìng tóó mèêèêt nèêw cüüstóómèêr dèêmåãnds åãnd åãdóóptîìng nèêxt-gèên cåãpåãbîìlîìtîìèês thåãt próóvîìdèê bóóth büüsîìnèêss rèêsîìlîìèêncy åãnd åã sprîìngbóóåãrd fóór dîìgîìtåãl tråãnsfóórmåãtîìóón süüccèêss. Plüùs, lèéâãrn hõów õóüùr sèérvïícèé mâãnâãgèémèént âãnd ïíntèéllïígèént âãssèét mâãnâãgèémèént sõólüùtïíõóns wïíll hèélp yõóüù hâãrnèéss thèé trâãnsfõórmâãtïívèé põówèérs õóf ÄÌ âãnd mâãchïínèé lèéâãrnïíng âãnd gïívèé yõóüù âãccèéss tõó mõórèé ïínnõóvâãtïíõón, fâãstèér.

IFS Service Management virtual user conference 2020

Conference highlights at-a-glance

Customer Quote
I felt the conference was informative and provided insight on product roadmaps.
Neal Fischer Business Development Manager, IOT Business Unit, Qualcomm Technologies International Ltd

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registrants from over 350 companies

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live session views of our 20+ sessions

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countries represented, making this a truly global user conference

Öpëënììng këëynöótëë & gëënëërãâl sëëssììöón

Lêëäârn äâbòöúýt thêë ÌFS sêërvïïcêë mäânäâgêëmêënt ròöäâdmäâp. Bêë ìïnspìïrêëd by ÍFS cýûstóõmêërs whóõ sæåfêëly næåvìïgæåtêëd thêë glóõbæål pæåndêëmìïc æånd æårêë ìïnnóõvæåtìïng æås thêë êëcóõnóõmy rêëbóõýûnds. Ånd dìíscõövèêr hõöw ÏFS cäån hèêlp yõöùùr cõömpäåny èêmbräåcèê trèênds ìínclùùdìíng thèê cõöntìíngèênt wõörkfõörcèê, thèê èêxpèêrìíèêncèê èêcõönõömy äånd õöùùtcõömèês-bäåsèêd sèêrvìícèê mõödèêls.

IFS Service Management Strategic Direction

What will the future of IFS service technology hold? Discover how we are evolving our platforms and building a common architecture that will make it easier and faster to adopt next-gen capabilities.

Büûsìïnéèss Vàålüûéè õóf Réèmõótéè Âssìïstàåncéè

Lëèàärn hòòw yòòúúr cúústòòmëèrs àänd tëèchnïïcïïàäns càän tàäp ïïntòò ëèxpëèrt knòòwlëèdgëè fròòm àänywhëèrëè ïïn thëè wòòrld. Hèéåãr hööw Mûúntèérs såãfèély måãnåãgèéd thèé CÒVÍD-19 crïîsïîs whïîlèé stïîll mèéèétïîng cûústöömèér dèémåãnds wïîth ÍFS Rèémöötèé Æssïîståãncèé.

Néèw Cúùstòöméèr Déèmãänds Fòöllòöwìíng Còövìíd: Rëëäâctîìng Ædëëptly tóò Nëëw Nëëëëds

Lèéàârn hóõw fíïèéld sèérvíïcèé óõrgàâníïzàâtíïóõns àârèé crèéàâtíïng íïnnóõvàâtíïvèé sèérvíïcèés wíïth àâ fóõcûüs óõn thèé cûüstóõmèér èéxpèéríïèéncèé fóõllóõwíïng thèé glóõbàâl pàândèémíïc. Fëëåátýûríïng ÍFS cýûstöömëër spëëåákëërs Måákíïnöö, Spëëncëër Tëëchnöölöögíïëës åánd DSL.

Émbrààcîîng Pröóààctîîvêë àànd Ôüýtcöómêës-Bààsêëd Sêërvîîcêë

Léèåærn hôôw séèrvïîcéè ôôrgåænïîzåætïîôôns åæréè éèvôôlvïîng frôôm bréèåæk-fïîx tôô prôôåæctïîvéè séèrvïîcéè tôô préèdïîctïîvéè måæïîntéènåæncéè åænd ôôúútcôôméès-båæséèd séèrvïîcéè. Héèàår frôõm ÌFS cüüstôõméèrs Bràådy Séèrvïîcéès àånd Gôõsïîgéèr whôõ àåréè àådôõptïîng théèséè néèw büüsïînéèss môõdéèls.

Crêéâãtííng Åmâãzííng Cûùstóòmêér âãnd Úsêér êéxpêérííêéncêés

Hôów dôó cýùstôómêêr äánd ýùsêêr êêxpêêríîêêncêês dríîvêê thêê grôówth ôóf yôóýùr sêêrvíîcêê býùsíînêêss?

ÎFS Cöòmmíìtmêènt töò Cýûstöòmêèr Sýûccêèss

Wêè wåánt töò gåálvåánìízêè thêè rìíght rêèsöòúýrcêès töò hêèlp yöòúý nöòt öònly dêèrìívêè thêè grêèåátêèst våálúýêè öòúýt öòf yöòúýr ÍFS ìínvêèstmêènt, búýt töò rêèåálìízêè thêè vìísìíöòn yöòúý håávêè föòr tråánsföòrmåátìíöòn cöòmêè töò lìífêè. Léêåärn hóôw ÎFS håäs íînvéêstéêd íîn próôvíîdíîng móôréê réêsóôüürcéês fóôr óôüür cüüstóôméêrs, süüch åäs théê Cóômmüüníîty, théê Ãcåädéêmy óôf óônlíînéê tråäíîníîng cóôüürséês, åänd théê Füütüüréê óôf Fíîéêld Séêrvíîcéê cóôntéênt plåätfóôrm.

Õvëërvìîëëw óôf Nëëw ÏFS Sëërvìîcëës åànd Súûppóôrt Õffëërìîngs

Hóõw cáàn wëê sëêrvëê yóõüù bëêttëêr? Hóöw cæân yóöüú dêêrìïvêê móörêê væâlüúêê fróöm yóöüúr ÌFS têêchnóölóögy ìïnvêêstmêênt? Lèët ùûs shõòw yõòùû! Lèëæærn ææbõöùût nèëw æænd èënhææncèëd sùûppõört õöffèërîïngs whîïch æærèë dèësîïgnèëd tõö hèëlp yõöùû fõöcùûs õön èëxcèëllèënt sèërvîïcèë dèëlîïvèëry æænd hèëlp yõöùû æædõöpt ææn èëvèërgrèëèën ùûpgræædèë phîïlõösõöphy.

Cùûstôóméêr Èngâågéêméênt 101: Dèèlïîvèèr Wõôrld-Cläåss Cûûstõômèèr Sèèrvïîcèè

Hõôw cáân thêé ÍFS Cùüstõômêér Ëngáâgêémêént (CË) sõôlùütíìõôn hêélp yõôùü dêélíìvêér fáâstêér, smáârtêér cùüstõômêér sêérvíìcêé? Änd êèmpöòwêèr yöòüú töò crêèæåtêè thêè öòmnìíchæånnêèl êèxpêèrìíêèncêè thæåt töòdæåy's cüústöòmêèrs dêèmæånd? Lêèæãrn hôôw ÌFS Cûústôômêèr Éngæãgêèmêènt æãllôôws yôôûú tôô dêèlìïvêèr æã sêèæãmlêèss cûústôômêèr êèxpêèrìïêèncêè wìïth thìïs ôôn-dêèmæãnd sêèssìïôôn.

Trúýéè Réèààl-Tîíméè Òptîímîízààtîíòõn: Théë Põówéër õóf Pláænnîìng & Schéëdúùlîìng Òptîìmîìzáætîìõón

Thèê ÏFS Schèêdüúlíïng æànd Óptíïmíïzæàtíïóõn (PSÓ) sóõlüútíïóõn üúsèês Mæàchíïnèê Lèêæàrníïng tóõ sèêlf-lèêæàrn æànd dèêlíïvèêr thèê óõptíïmüúm schèêdüúlèê wíïth nóõ hüúmæàn íïntèêræàctíïóõn. Ìt gòõëès bëèyòõnd òõptìîmìîzáätìîòõn tòõ còõnstáäntly áädjûüst ìîn rëèáäl-tìîmëè, ëènáäblìîng sëèrvìîcëè òõrgáänìîzáätìîòõns tòõ wòõrk smáärtëèr áänd rëèáäct ìînstáäntáänëèòõûüsly.

Field Service Management (FSM) track

What's New in FSM 6

Learn about all the latest enhancements to IFS Field Service Management 6, including:

  • New user experience (UX)
  • Major performance boost in IFS Planning & Scheduling Optimization 
  • Next-generation configurability: no more costly customizations.
  • Key functional enhancements: including increased scheduling optimization flexibility, warranty claims management, mobile synchronization, and UI improvements
  • Pay and deploy with even more flexibility: choose to deploy IFS FSM 6 as a true multi-tenant solution on the Microsoft Azure cloud, as a managed service in the cloud, or on-premises.

True Real-Time Optimization: The Power of PSO + What's New in PSO 6

Discover all the benefits of IFS Planning & Scheduling Optimization, including:

  • Continuous optimization
  • Better SLA management
  • Superior scaling
  • Intelligent appointment booking
  • Easier capacity management
  • Best of breed forecasting

Sustainability: How Reverse Logistics can Reduce your Carbon Footprint

Through effective reverse logistics operations, companies can cut out inefficient returns processes that result in unnecessary transportation moves, helping to reduce Carbon Emissions and improve Air Quality.

How to Leverage Lobbies

Lobbies are graphical, user-based dashboards which present the overall performance of the business in real time and are developed in both the frontend and backend of IFS FSM. Learn how IMAX Corporation and Newpark are using FSM Lobbies to identify areas of concern quickly, highlights actions required and provide consistent metrics for leadership teams.

How to Leverage the Customer, Dealer and Technician Portals in FSM

Learn how to take advantage of all the portals in FSM that can help your organization create better relationships with its customers, technicians, third-party technicians and dealers.

Dell BOOMI - Integrations Made Easier

Seamlessly connect your IFS software with other services and software that support your business with Dell BOOMI’s Enterprise Integration Platform-as-a-Service. Learn how Dell BOOMI helps you:

  • Automate business processes and experiences across any platform
  • Create a fabric of connectivity across data, applications, things, and people
  • Deploy applications across public cloud, private cloud, hybrid cloud, or on-premises

Applications Track

What's next in Enterprise Service Management: The new concepts in IFS Applications 10 designed to transform your service

The Work Order is the heart of IFS Enterprise Service Management. In Applications 10 this area of the application has been subject to what can only be described as a complete overhaul. Join us in this session where we describe the what & why and benefits service organizations get from these and other improvements across the service lifecycle.

Work Management and Execution in IFS Applications 10

In IFS Applications 10, we've placed work execution at the heart of the service lifecycle.  Join us to learn more about the core work execution process and see how work is executed in-house, via a mobile device or via contractors and partners used in the service supply-chain.

Managing Service Sales from Opportunity to Contract in IFS Applications 10

Managing a growing service organization can be a challenge. Join us to learn how new capabilities in the Service Quotation functionality enable you to manage your pipeline of contracts and work, and offer new visibility into expected revenue across the life of your customer relationship.

Alliance & Fieldcentrix track

What's New in Alliance - See What's Coming After V15

With Alliance v15 Service Pack 3, there are even more browser-agnostic modules. See what’s planned for SP 4 and 5 and enjoy a live demo of the newest web-based UI sections of Alliance.

What's Coming in FieldCentrix v8

Learn about the latest features and functionality in FieldCentrix v7.2 and v8.0, which introduces a new browser-based User Interface.