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Mobile Workforce Management for Utilities

Make your workforce your strongest asset

The Moment of Service for Utilities

Utilities are thinking carefully about their moment of service, from how they proactively inspect assets to ensure reliability and effective expansion, to delivering on service requests for their customers. IFS provides a complete solution for energy and water utilities, including the Clevest line of products, helping drive the digitalization of core processes and the ability to focus on customer service. We have a proven record in helping utilities achieve greater uptime and improve worker and community safety.

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2021 Market Guide for Mobile Workforce Management Software for Utilities

Gartner Market Guide for Utilities

Read the Gartner Market Guide for Mobile Workforce Management Software for Utilities to learn:

  • Industry trends and technology innovations
  • Vendor functional capabilities and evaluations
  • What Gartner says about IFS and Clevest

Get your complimentary copy

Transforming Utility Field Operations

Learn how energy and water utilities are using innovative technologies to transform field operations and improve the customer experience.

Utility meter reading technician with mobile device

Clevest Mobile Workforce Management solutions – Built for utilities

IFS provides a complete solution for energy and water utilities, including the Clevest line of products, helping drive the digitalization of core processes and the ability to focus on customer service. Each product in the Clevest line is seamlessly pre-integrated with other Clevest products – including Mobile Workforce Management, Location Solutions, Mobile GIS, and Advanced Network Deployment – allowing you to mix and match editions and solutions to get the right system at the right time and at the right price

Learn more about the full range of MWM solutions for utilities

The new reality for utilities is a MERGED reality

Merged reality isn’t a glimpse into the future, it’s happening today! FortisBC is using this technology to interact with customers virtually across its operation, and discusses this fascinating technology and how it transforms the customer service model.

Watch the recorded webinar

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Improve customer service and engagment with Mobile Workforce Management solutions

Implementing omni-channel customer communications for faster resolution

Powered by AI, omni-channel consolidates the various threads of outreach into a single line of service. Duplicate requests are automatically removed, and all interaction is captured within a single ticket. Memphis Light, Gas & Water discusses how this helps utilities provide excellent service while increasing agent effectiveness and reducing average request handling time.

Watch the recorded webinar

Case studies

Utility workers repairing water main

Suffolk County Water Authority

Suffolk County Water Authority deployed Clevest Mobile Workforce Management (MWM) to gain the efficiencies and savings from moving to a digital, automated system and completely transform the customer experience. Along with delighting customers with improved service, the utility has been able to use their MWM platform to group appointments more efficiently, decreasing the need for workers to go back and forth, minimizing drive time, and saving on fuel consumption. As a not-for-profit utility, these savings directly benefit the communities it serves.

Learn how this utility is exceeding customer expectations

Mobile workforce management solutions from IFS and Clevest

Distributie Oltenia

Distributie Oltenia is improving the safety of their electric distribution while reducing energy losses as part of their SMART Transformation Program. The program also calls for improvements in the operational safety of electric installations and functional safety, and in reducing maintenance and repair costs. Learn how the utility is using Clevest Mobile Workforce Management to automate their workforce for daily field operations work to help meet the program goals.

Learn how this utility is improving safety and reducing energy losses

IFS provides merged reality and remote assistance technology for utilities

FortisBC Inc.

FortisBC Inc. deployed Clevest Mobile Workforce Management (MWM) for ongoing maintenance of their meter network, and to efficiently dispatch crews for routine and emergency responses. FortisBC’s MWM technology deployment includes significant safety aspects, giving their workers have real-time access to critical information, including historical and pending work details, in the field, ensuring they are fully informed for the job assigned and have instant access to office operations staff.

Learn how this utility is improving field operations with real-time information

MWM technology for utilities on Panasonic Toughbook

Memphis Light Gas & Water

Memphis Light Gas & Water (MLGW) is the largest three-service municipal utility in the USA, serving more than 429,000 customers. The utility wanted to improve customer engagement while modernizing its operation and chose to replace their legacy system with a more modern Mobile Workforce Management (MWM) solution. Along with driving improvements to the customer experience, MWM helps consolidate disparate workflows, increase efficiencies, and provide a safer environment for workers in the field.

Learn how this utility is modernizing operations and improving the customer experience

Suffolk County Water Authority

Suffolk County Water Authority deployed Clevest Mobile Workforce Management (MWM) to gain the efficiencies and savings from moving to a digital, automated system and completely transform the customer experience. Along with delighting customers with improved service, the utility has been able to use their MWM platform to group appointments more efficiently, decreasing the need for workers to go back and forth, minimizing drive time, and saving on fuel consumption. As a not-for-profit utility, these savings directly benefit the communities it serves.

Utility workers repairing water main

Learn how this utility is exceeding customer expectations

Distributie Oltenia

Distributie Oltenia is improving the safety of their electric distribution while reducing energy losses as part of their SMART Transformation Program. The program also calls for improvements in the operational safety of electric installations and functional safety, and in reducing maintenance and repair costs. Learn how the utility is using Clevest Mobile Workforce Management to automate their workforce for daily field operations work to help meet the program goals.

Mobile workforce management solutions from IFS and Clevest

Learn how this utility is improving safety and reducing energy losses

FortisBC Inc.

FortisBC Inc. deployed Clevest Mobile Workforce Management (MWM) for ongoing maintenance of their meter network, and to efficiently dispatch crews for routine and emergency responses. FortisBC’s MWM technology deployment includes significant safety aspects, giving their workers have real-time access to critical information, including historical and pending work details, in the field, ensuring they are fully informed for the job assigned and have instant access to office operations staff.

IFS provides merged reality and remote assistance technology for utilities

Learn how this utility is improving field operations with real-time information

Memphis Light Gas & Water

Memphis Light Gas & Water (MLGW) is the largest three-service municipal utility in the USA, serving more than 429,000 customers. The utility wanted to improve customer engagement while modernizing its operation and chose to replace their legacy system with a more modern Mobile Workforce Management (MWM) solution. Along with driving improvements to the customer experience, MWM helps consolidate disparate workflows, increase efficiencies, and provide a safer environment for workers in the field.

MWM technology for utilities on Panasonic Toughbook

Learn how this utility is modernizing operations and improving the customer experience