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The Energy & Utilities Ecosystem

Many organizations rely on IFS software to improve operational efficiencies and deliver exceptional customer service, across projects, assets, field service and customer engagement in energy and utilities.

Energy & Utilities organizations are complex: across power generation, transmission and distribution, as well as water supply and treatment, organizations need to improve operational efficiency and improve their customer’s experience.

But with responsibilities across new investment projects, complex and linear assets, a distributed field workforce, and of course an end customer or consumer at the heart, this can be a real challenge.

IFS offers software capabilities across the breadth of this requirements, while also delivering the functional depth required.

Explore the graphic below to see some example use cases from IFS customers as well as our view on certain challenges and opportunities in this space.

Click the numbered titles below to find out more

Planning new investment and managing the operation of your power network and equipment is key to keeping your customers connected, ensuring the safety of your workforce and of local communities, and improving your operating margin.

In 2019, ARC recognized IFS as the fastest growing EAM vendor to the Transmission & Distribution sector globally.

IFS Enterprise Asset Management offers seamless linear asset management.

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We all rely on clean, reliable domestic water supply, and the industrial requirement is huge, but managing and investing in the supply network, the complex treatment plants and the relationship with the consumer are challenging operations under pressure from multiple directions.


Water supply and treatment organizations are looking to software solutions to ensure they can not only meet these challenges but improve efficiency and competitiveness, regulatory compliance and service levels.

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Consumers are increasing expecting the same speed and clarity of service and vendor responsiveness from their utilities providers as they experience with their online shopping, taxi bookings and fast food orders. Learn what steps Energy & Utilities need to take to improve customer experience.

What can energy suppliers and utilities learn from leading tech firms about the customer experience?

Watch the Panel Discussion

Optimizing the productivity of your field workforce while delivering a great experience for your customers is ever more challenging in today's on-demand economy.

IFS’s world-class real-time scheduling and optimization tool uses AI and advanced algorithms to deliver the optimum schedule no matter how large your workforce or how complex and volatile your service business.

Read how National Grid Smart is using IFS Applications to support the move to smart meters

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Operating a mixed power generation portfolio, or bringing in new business models such as joint ventures or additional products and services brings new challenges. Watch the video below to understand the implications of these initiatives on your maintenance operations, and take away some key tips for success, from two leading industry experts.

Watch the video interview

Projects in the utilities industry are complex - with multiple stakeholder divisions from within the utility contributing, often including sub-contractor workforces, as well as regulators and local government agencies. But often those charged with managing complex project lifecycles are often forced to use separate software products to manage different stages of the project - tendering, commercial, estimating, engineering, procurement, manufacturing & fabrication, planning, cost control, construction, installation and commissioning.

Read more about how IFS supports the management of complex project lifecycles with integrated project management software

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Energy companies needed to diversify or they will disappear. Renewable energies are no longer a plan for the future, they are a reality that make up a significant portion of our energy supply today. To compete, power generation companies are diversifying and investing in renewable energy.

But this introduces fresh business management challenges alongside traditional methods of power generation, driving companies to embrace new business models that bring new challenges.

Read how IFS solutions can support companies meet the challenges of diversification

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IFS ERP, EAM and FSM deliver value to our customers across Telecommunications, Energy, Utilities & Resources

IFS a Gartner Magic Quadrant Leader five times in a row and highest on ability to Execute

With an increasing number of vendors crowding the service management software market, it's hard to narrow your focus. IFS continues to excel with its functional and ability to streamline even the most complex service use cases.

Download the Magic Quadrant report

IFS a Gartner Peer Insights Customers' Choice for Enterprise Asset Management Software

IFS has been recognized as a top-rated vendor and distinguished by our customers as a Gartner Peer Insights Customers Choice' for Enterprise Asset Management Software through the Gartner Peer Insights platform.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.