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IFS Service Management

Virtual User Conference 2020

The Future is Service: Driving Innovation, Powering Business Growth

We hope you enjoyed the IFS Service Management Virtual User Conference hosted on September 22 & 23! Our goal at IFS is to give our valued clients the resources and guidance you need to seize this opportunity to innovate and power your business growth through outstanding service, no matter what “Service” means to your organization.

Watch the on-demand sessions below to discover how IFS customers are embracing outcomes-based service, innovating to meet new customer demands and adopting next-gen capabilities that provide both business resiliency and a springboard for digital transformation success. Plus, learn how our service management and intelligent asset management solutions will help you harness the transformative powers of AI and machine learning and give you access to more innovation, faster.

IFS Service Management virtual user conference 2020

Conference highlights at-a-glance

Customer Quote
I felt the conference was informative and provided insight on product roadmaps.
Neal Fischer Business Development Manager, IOT Business Unit, Qualcomm Technologies International Ltd

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registrants from over 350 companies

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live session views of our 20+ sessions

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countries represented, making this a truly global user conference

Ópêëníîng kêëynòõtêë & gêënêëráàl sêëssíîòõn

Lèèåàrn åàbôöýùt thèè ÍFS sèèrvíícèè måànåàgèèmèènt rôöåàdmåàp. Bëè ìínspìírëèd by ÍFS cüüstöòmëèrs whöò såâfëèly nåâvìígåâtëèd thëè glöòbåâl påândëèmìíc åând åârëè ìínnöòvåâtìíng åâs thëè ëècöònöòmy rëèböòüünds. Ând dìíscóòvèèr hóòw ÍFS cæån hèèlp yóòúúr cóòmpæåny èèmbræåcèè trèènds ìínclúúdìíng thèè cóòntìíngèènt wóòrkfóòrcèè, thèè èèxpèèrìíèèncèè èècóònóòmy æånd óòúútcóòmèès-bæåsèèd sèèrvìícèè móòdèèls.

ÌFS Sêêrvíïcêê Mãànãàgêêmêênt Strãàtêêgíïc Díïrêêctíïôôn

Whããt wîïll thëè fûýtûýrëè ôõf ÏFS sëèrvîïcëè tëèchnôõlôõgy hôõld? Dïïscöóvéèr höów wéè äâréè éèvöólvïïng öóüùr pläâtföórms äând büùïïldïïng äâ cöómmöón äârchïïtéèctüùréè thäât wïïll mäâkéè ïït éèäâsïïéèr äând fäâstéèr töó äâdöópt néèxt-géèn cäâpäâbïïlïïtïïéès.

Büúsïínëèss Vàålüúëè òõf Rëèmòõtëè Åssïístàåncëè

Lèéæärn hõôw yõôýûr cýûstõômèérs æänd tèéchnîìcîìæäns cæän tæäp îìntõô èéxpèért knõôwlèédgèé frõôm æänywhèérèé îìn thèé wõôrld. Héêáår hóöw Mûùntéêrs sáåféêly máånáågéêd théê CÔVÍD-19 crïïsïïs whïïléê stïïll méêéêtïïng cûùstóöméêr déêmáånds wïïth ÍFS Réêmóötéê Ãssïïstáåncéê.

Nëêw Cùùstòömëêr Dëêmæànds Fòöllòöwîïng Còövîïd: Rêèäàctìïng Ådêèptly tôô Nêèw Nêèêèds

Lèëâãrn hóów fîìèëld sèërvîìcèë óórgâãnîìzâãtîìóóns âãrèë crèëâãtîìng îìnnóóvâãtîìvèë sèërvîìcèës wîìth âã fóócúús óón thèë cúústóómèër èëxpèërîìèëncèë fóóllóówîìng thèë glóóbâãl pâãndèëmîìc. Fèëàåtüûrîìng ÏFS cüûstôômèër spèëàåkèërs Màåkîìnôô, Spèëncèër Tèëchnôôlôôgîìèës àånd DSL.

Êmbràæcíìng Prôóàæctíìvèè àænd Óýýtcôómèès-Bàæsèèd Sèèrvíìcèè

Lèêäãrn hôòw sèêrvîïcèê ôòrgäãnîïzäãtîïôòns äãrèê èêvôòlvîïng frôòm brèêäãk-fîïx tôò prôòäãctîïvèê sèêrvîïcèê tôò prèêdîïctîïvèê mäãîïntèênäãncèê äãnd ôòýýtcôòmèês-bäãsèêd sèêrvîïcèê. Hêëàær fróöm ÏFS cýýstóömêërs Bràædy Sêërvììcêës àænd Góösììgêër whóö àærêë àædóöptììng thêësêë nêëw býýsììnêëss móödêëls.

Crëèåätíìng Ámåäzíìng Cýûstòômëèr åänd Üsëèr ëèxpëèríìëèncëès

Hòöw dòö cûústòömëër åånd ûúsëër ëëxpëërîìëëncëës drîìvëë thëë gròöwth òöf yòöûúr sëërvîìcëë bûúsîìnëëss?

ÏFS Côòmmïîtmèênt tôò Cûústôòmèêr Sûúccèêss

Wêë wããnt töõ gããlvããníìzêë thêë ríìght rêësöõüûrcêës töõ hêëlp yöõüû nöõt öõnly dêëríìvêë thêë grêëããtêëst vããlüûêë öõüût öõf yöõüûr ÍFS íìnvêëstmêënt, büût töõ rêëããlíìzêë thêë víìsíìöõn yöõüû hããvêë föõr trããnsföõrmããtíìöõn cöõmêë töõ líìfêë. Léêâárn höòw ÎFS hâás îînvéêstéêd îîn pröòvîîdîîng möòréê réêsöòüùrcéês föòr öòüùr cüùstöòméêrs, süùch âás théê Cöòmmüùnîîty, théê Äcâádéêmy öòf öònlîînéê trâáîînîîng cöòüùrséês, âánd théê Füùtüùréê öòf Fîîéêld Séêrvîîcéê cöòntéênt plâátföòrm.

Ôvêêrvîïêêw ôöf Nêêw ÌFS Sêêrvîïcêês àând Sùûppôört Ôffêêrîïngs

Hõôw cåân wèè sèèrvèè yõôúû bèèttèèr? Höòw cãæn yöòýû dêërîívêë möòrêë vãælýûêë fröòm yöòýûr ÌFS têëchnöòlöògy îínvêëstmêënt? Lêët üüs shööw yööüü! Lëêæárn æábõóûût nëêw æánd ëênhæáncëêd sûûppõórt õóffëêrïîngs whïîch æárëê dëêsïîgnëêd tõó hëêlp yõóûû fõócûûs õón ëêxcëêllëênt sëêrvïîcëê dëêlïîvëêry æánd hëêlp yõóûû æádõópt æán ëêvëêrgrëêëên ûûpgræádëê phïîlõósõóphy.

Customer Engagement 101: Deliver World-Class Customer Service

How can the IFS Customer Engagement (CE) solution help you deliver faster, smarter customer service? And empower you to create the omnichannel experience that today's customers demand? Learn how IFS Customer Engagement allows you to deliver a seamless customer experience with this on-demand session.

Trûûêê Rêêåâl-Tììmêê Óptììmììzåâtììôön: Thëê Pööwëêr ööf Plãânnììng & Schëêdûúlììng Ôptììmììzãâtììöön

Thêë ÎFS Schêëdýülììng àånd Öptììmììzàåtììôôn (PSÖ) sôôlýütììôôn ýüsêës Màåchììnêë Lêëàårnììng tôô sêëlf-lêëàårn àånd dêëlììvêër thêë ôôptììmýüm schêëdýülêë wììth nôô hýümàån ììntêëràåctììôôn. Ìt gòöëés bëéyòönd òöptîìmîìzããtîìòön tòö còönstããntly ããdjûûst îìn rëéããl-tîìmëé, ëénããblîìng sëérvîìcëé òörgããnîìzããtîìòöns tòö wòörk smããrtëér ããnd rëéããct îìnstããntããnëéòöûûsly.

Field Service Management (FSM) track

What's New in FSM 6

Learn about all the latest enhancements to IFS Field Service Management 6, including:

  • New user experience (UX)
  • Major performance boost in IFS Planning & Scheduling Optimization 
  • Next-generation configurability: no more costly customizations.
  • Key functional enhancements: including increased scheduling optimization flexibility, warranty claims management, mobile synchronization, and UI improvements
  • Pay and deploy with even more flexibility: choose to deploy IFS FSM 6 as a true multi-tenant solution on the Microsoft Azure cloud, as a managed service in the cloud, or on-premises.

True Real-Time Optimization: The Power of PSO + What's New in PSO 6

Discover all the benefits of IFS Planning & Scheduling Optimization, including:

  • Continuous optimization
  • Better SLA management
  • Superior scaling
  • Intelligent appointment booking
  • Easier capacity management
  • Best of breed forecasting

Sustainability: How Reverse Logistics can Reduce your Carbon Footprint

Through effective reverse logistics operations, companies can cut out inefficient returns processes that result in unnecessary transportation moves, helping to reduce Carbon Emissions and improve Air Quality.

How to Leverage Lobbies

Lobbies are graphical, user-based dashboards which present the overall performance of the business in real time and are developed in both the frontend and backend of IFS FSM. Learn how IMAX Corporation and Newpark are using FSM Lobbies to identify areas of concern quickly, highlights actions required and provide consistent metrics for leadership teams.

How to Leverage the Customer, Dealer and Technician Portals in FSM

Learn how to take advantage of all the portals in FSM that can help your organization create better relationships with its customers, technicians, third-party technicians and dealers.

Dell BOOMI - Integrations Made Easier

Seamlessly connect your IFS software with other services and software that support your business with Dell BOOMI’s Enterprise Integration Platform-as-a-Service. Learn how Dell BOOMI helps you:

  • Automate business processes and experiences across any platform
  • Create a fabric of connectivity across data, applications, things, and people
  • Deploy applications across public cloud, private cloud, hybrid cloud, or on-premises

Applications Track

What's next in Enterprise Service Management: The new concepts in IFS Applications 10 designed to transform your service

The Work Order is the heart of IFS Enterprise Service Management. In Applications 10 this area of the application has been subject to what can only be described as a complete overhaul. Join us in this session where we describe the what & why and benefits service organizations get from these and other improvements across the service lifecycle.

Work Management and Execution in IFS Applications 10

In IFS Applications 10, we've placed work execution at the heart of the service lifecycle.  Join us to learn more about the core work execution process and see how work is executed in-house, via a mobile device or via contractors and partners used in the service supply-chain.

Managing Service Sales from Opportunity to Contract in IFS Applications 10

Managing a growing service organization can be a challenge. Join us to learn how new capabilities in the Service Quotation functionality enable you to manage your pipeline of contracts and work, and offer new visibility into expected revenue across the life of your customer relationship.

Alliance & Fieldcentrix track

What's New in Alliance - See What's Coming After V15

With Alliance v15 Service Pack 3, there are even more browser-agnostic modules. See what’s planned for SP 4 and 5 and enjoy a live demo of the newest web-based UI sections of Alliance.

What's Coming in FieldCentrix v8

Learn about the latest features and functionality in FieldCentrix v7.2 and v8.0, which introduces a new browser-based User Interface.