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Soluzioni Portatili per l'Assistenza On-Site

Transforming field worker productivity

Automatizza i tuoi processi di assistenza on-site con le potenti e native apps per dispositivi Android, iOS e Windows. Con la nostra sicura e configurabile piattaforma per la mobilità, la tua forza lavoro on-site può accedere facilmente ai job, usare il GPS per trovare i materiali più vicini e le direzioni, ordinare materiali, registrare il tempo di lavoro e le spese, fare foto, annotazioni e pagamenti, compilare checklist e catturare firme. Online o offline. Smartphone, tablet o laptop. La tecnologia di sincronizzazione "mobile" proprietaria di IFS lavora sul cloud, in background o on-site. Con le giuste informazioni sulla punta delle tue dita, la tua forza lavoro on-site così potenziata migliorerà sensibilmente la produttività, le performance SLA nei tempi previsti e la customer satisfaction.

Vantaggi

Vantaggi per l'utente

  • Migliore conoscenza del cliente e efficace comunicazione con esso
  • Mappe integrate e navigazione turn-by-turn
  • Semplicità di utilizzo, senza bisogno di training accurato
  • Possibilità di fare video e scattare e modificare foto
  • Aumento della produttività (più lavoro, meno gestione)

Vantaggi per il business

  • Aumento della responsabilità della risorsa (GPS tracking)
  • Tempi più rapidi nel ciclo servizio-fatturazione
  • Miglioramento in conformità e standardizzazione
  • Accurato monitoraggio dei tempi e registrazione delle spese
  • Device-agnostico (BYOD), configurabile e aggiornabile
  • Performance veloci, brillanti, sicure e scalabili
Soluzioni Portatili per l'Assistenza On-Site

Anticimex transforms customer experience with mobile field service

Customer Quote
As a company, we can address our customers’ issues a lot quicker. IFS were responsive, they were very cognizant of what we wanted and they listened to us a lot so they could adapt quickly to our needs.
Jussi Ylinen CEO, Anticimex Finland
Read the customer story

More customer stories

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work orders generated automatically with IoT in just 6 months

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technicians in the field with hand held devices

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margin growth: automation within FSM has reduced manual processes and associated costs

IFS: A Gartner Magic Quadrant Leader four times in a row

With an increasing number of vendors crowding the service management software market, it’s hard to narrow your focus. IFS continues to provide a solution recognized by Gartner for its functional breadth and depth, streamlining even the most complex and challenging service use cases.

Download the Magic Quadrant report

A close-up look at IFS FSM mobile

From service request through customer sign-off on the work, see how the most complete field service management software solution on the market streamlines the mobile technician/engineer experience in this 3-minute video.

Service Management

Mobile Field Service capabilities

Empower your field techs to boost customer satisfaction

Automate your field service processes with powerful, native mobile apps for Android, iOS and Windows devices.

With our configurable, secure mobility platform, your field workforce can quickly accept jobs, use GPS to find nearby parts and get directions, order parts, enter labor and expenses, take pictures, manage notes and payments, fill out checklists and capture signatures. Online or offline. Smartphone, tablet or laptop.

Our mobile synchronization technology works in the cloud, underground or onsite. With the right information at their fingertips, your empowered field workforce will dramatically improve productivity, first-time fix rates, on-time SLA performance and customer satisfaction.

Download Field Service Management brochure

Empower your field techs to boost customer satisfaction

Automate your field service processes with powerful, native mobile apps for Android, iOS and Windows devices.

With our configurable, secure mobility platform, your field workforce can quickly accept jobs, use GPS to find nearby parts and get directions, order parts, enter labor and expenses, take pictures, manage notes and payments, fill out checklists and capture signatures. Online or offline. Smartphone, tablet or laptop.

Our mobile synchronization technology works in the cloud, underground or onsite. With the right information at their fingertips, your empowered field workforce will dramatically improve productivity, first-time fix rates, on-time SLA performance and customer satisfaction.

Download Field Service Management brochure