Facilities Service Management

From the first call to the final sign-off, your customers expect a personalized, connected service. To deliver it, you need true, end-to-end field service management software that improves business efficiency, ensuring fast response times and real-time reactivity.

IFS Field Service Management maximizes profitable service-based revenue streams across the service lifecycle with capabilities from workforce scheduling and planning, to mobile field service and remote assistance capabilities. IFS Field Service Management also supports you with the end-to-end reporting, repair, and maintenance of IoT devices – allowing you to transform your service business and shift from traditional maintenance to lucrative outcome-based contracts.

Field service scheduling for your mobile workforce of individuals, teams, and contractors is complex. Customer-satisfying, first-time fixes need the best technicians, with the right skills and parts, at the service location to meet SLA demands.

IFS AI-powered planning and scheduling tool delivers 30% more value than your existing system. We can even offer you a Proof of Value to truly show you that IFS technology can deliver tangible and measurable business value: in hard currency, time, and CO2 reductions. We have helped global organizations including Konica Minolta, Tetra Pak, and Electrolux improve SLA adherence by 25%, increase field worker's productivity by 33%, and reduce field workforce travel time by 30%.

The disconnect between your service technician and your customer causes frustration and dissatisfaction before the visit even starts. Waiting for a service visit can be one of the most aggravating experiences for your customers. Simplify the delivery of seamless service from calls and email to chat and social messaging with customer engagement management software from IFS.

We support facility service organizations in reducing customer effort and actively engaging with your customers at every stage of the service lifecycle with AI-powered contact centers and self-service software. Our efficient omni-channel customer engagement improves service by simplifying service agent workflows with a single, integrated view to transform customer engagement. By engaging seamlessly across voice and the widest range of digital channels you can efficiently deliver quality customer service.

Comprehensive contract management software allows Facility Management organizations to accurately model and manage their commercial relationships. Over-delivering on service is great for customer satisfaction but not for your bottom line.

IFS supports you in reducing revenue leakage by delivering to contracted service levels and no more. We also protect your revenue through warranty management capabilities, enabling you to adjust warranty claims with accurate cost and revenue handling, including charge-back where applicable.

From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience, remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business.

The software connects remote experts with technicians or customers to help instantly diagnose and solve issues to increase first-time fix rates and eliminate site visits. Capture expert knowledge for onboarding, training, and customer service all in real-time.