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IFS Service Management

Virtual User Conference 2020

The Future is Service: Driving Innovation, Powering Business Growth

We hope you enjoyed the IFS Service Management Virtual User Conference hosted on September 22 & 23! Our goal at IFS is to give our valued clients the resources and guidance you need to seize this opportunity to innovate and power your business growth through outstanding service, no matter what “Service” means to your organization.

Watch the on-demand sessions below to discover how IFS customers are embracing outcomes-based service, innovating to meet new customer demands and adopting next-gen capabilities that provide both business resiliency and a springboard for digital transformation success. Plus, learn how our service management and intelligent asset management solutions will help you harness the transformative powers of AI and machine learning and give you access to more innovation, faster.

IFS Service Management virtual user conference 2020

Conference highlights at-a-glance

Customer Quote
I felt the conference was informative and provided insight on product roadmaps.
Neal Fischer Business Development Manager, IOT Business Unit, Qualcomm Technologies International Ltd


registrants from over 350 companies


live session views of our 20+ sessions


countries represented, making this a truly global user conference

Opening keynote & general session

Learn about the IFS service management roadmap. Be inspired by IFS customers who safely navigated the global pandemic and are innovating as the economy rebounds. And discover how IFS can help your company embrace trends including the contingent workforce, the experience economy and outcomes-based service models.

IFS Service Management Strategic Direction

What will the future of IFS service technology hold? Discover how we are evolving our platforms and building a common architecture that will make it easier and faster to adopt next-gen capabilities.

Business Value of Remote Assistance

Learn how your customers and technicians can tap into expert knowledge from anywhere in the world. Hear how Munters safely managed the COVID-19 crisis while still meeting customer demands with IFS Remote Assistance.

New Customer Demands Following Covid: Reacting Adeptly to New Needs

Learn how field service organizations are creating innovative services with a focus on the customer experience following the global pandemic. Featuring IFS customer speakers Makino, Spencer Technologies and DSL.

Embracing Proactive and Outcomes-Based Service

Learn how service organizations are evolving from break-fix to proactive service to predictive maintenance and outcomes-based service. Hear from IFS customers Brady Services and Gosiger who are adopting these new business models.

Creating Amazing Customer and User experiences

How do customer and user experiences drive the growth of your service business?

IFS Commitment to Customer Success

We want to galvanize the right resources to help you not only derive the greatest value out of your IFS investment, but to realize the vision you have for transformation come to life. Learn how IFS has invested in providing more resources for our customers, such as the Community, the Academy of online training courses, and the Future of Field Service content platform.

Overview of New IFS Services and Support Offerings

How can we serve you better? How can you derive more value from your IFS technology investment? Let us show you! Learn about new and enhanced support offerings which are designed to help you focus on excellent service delivery and help you adopt an evergreen upgrade philosophy.

Customer Engagement 101: Deliver World-Class Customer Service

How can the IFS Customer Engagement (CE) solution help you deliver faster, smarter customer service? And empower you to create the omnichannel experience that today's customers demand? Learn how IFS Customer Engagement allows you to deliver a seamless customer experience with this on-demand session.

True Real-Time Optimization: The Power of Planning & Scheduling Optimization

The IFS Scheduling and Optimization (PSO) solution uses Machine Learning to self-learn and deliver the optimum schedule with no human interaction. It goes beyond optimization to constantly adjust in real-time, enabling service organizations to work smarter and react instantaneously.

Field Service Management (FSM) track

What's New in FSM 6

Learn about all the latest enhancements to IFS Field Service Management 6, including:

  • New user experience (UX)
  • Major performance boost in IFS Planning & Scheduling Optimization 
  • Next-generation configurability: no more costly customizations.
  • Key functional enhancements: including increased scheduling optimization flexibility, warranty claims management, mobile synchronization, and UI improvements
  • Pay and deploy with even more flexibility: choose to deploy IFS FSM 6 as a true multi-tenant solution on the Microsoft Azure cloud, as a managed service in the cloud, or on-premises.

True Real-Time Optimization: The Power of PSO + What's New in PSO 6

Discover all the benefits of IFS Planning & Scheduling Optimization, including:

  • Continuous optimization
  • Better SLA management
  • Superior scaling
  • Intelligent appointment booking
  • Easier capacity management
  • Best of breed forecasting

Sustainability: How Reverse Logistics can Reduce your Carbon Footprint

Through effective reverse logistics operations, companies can cut out inefficient returns processes that result in unnecessary transportation moves, helping to reduce Carbon Emissions and improve Air Quality.

How to Leverage Lobbies

Lobbies are graphical, user-based dashboards which present the overall performance of the business in real time and are developed in both the frontend and backend of IFS FSM. Learn how IMAX Corporation and Newpark are using FSM Lobbies to identify areas of concern quickly, highlights actions required and provide consistent metrics for leadership teams.

How to Leverage the Customer, Dealer and Technician Portals in FSM

Learn how to take advantage of all the portals in FSM that can help your organization create better relationships with its customers, technicians, third-party technicians and dealers.

Dell BOOMI - Integrations Made Easier

Seamlessly connect your IFS software with other services and software that support your business with Dell BOOMI’s Enterprise Integration Platform-as-a-Service. Learn how Dell BOOMI helps you:

  • Automate business processes and experiences across any platform
  • Create a fabric of connectivity across data, applications, things, and people
  • Deploy applications across public cloud, private cloud, hybrid cloud, or on-premises

Applications Track

What's next in Enterprise Service Management: The new concepts in IFS Applications 10 designed to transform your service

The Work Order is the heart of IFS Enterprise Service Management. In Applications 10 this area of the application has been subject to what can only be described as a complete overhaul. Join us in this session where we describe the what & why and benefits service organizations get from these and other improvements across the service lifecycle.

Work Management and Execution in IFS Applications 10

In IFS Applications 10, we've placed work execution at the heart of the service lifecycle.  Join us to learn more about the core work execution process and see how work is executed in-house, via a mobile device or via contractors and partners used in the service supply-chain.

Managing Service Sales from Opportunity to Contract in IFS Applications 10

Managing a growing service organization can be a challenge. Join us to learn how new capabilities in the Service Quotation functionality enable you to manage your pipeline of contracts and work, and offer new visibility into expected revenue across the life of your customer relationship.

Alliance & Fieldcentrix track

What's New in Alliance - See What's Coming After V15

With Alliance v15 Service Pack 3, there are even more browser-agnostic modules. See what’s planned for SP 4 and 5 and enjoy a live demo of the newest web-based UI sections of Alliance.

What's Coming in FieldCentrix v8

Learn about the latest features and functionality in FieldCentrix v7.2 and v8.0, which introduces a new browser-based User Interface.