Thursday, September 27, 2018

Industrial plant engineering company ANDRITZ to optimize service processes worldwide with IFS Field Service Management


IFS solution to empower more than 1,000 service specialists globally to maximize plant availability and minimize asset lifecycle costs

IFS, the global enterprise applications company, announces that ANDRITZ, one of the world's leading suppliers of industrial plants, equipment, as well as services for hydropower, pulp and paper, metal processing, and steel industries, will deploy IFS Field Service Management™ (FSM) worldwide.

Headquartered in Graz, Austria, publicly listed ANDRITZ has around 26,000 employees working at more than 250 locations in 40 countries. The core tasks of ANDRITZ's service specialists include maintenance and repair as well as provision and installation of spare parts. The company also offers audits, retrofits, and process improvements to help customers achieve maximum asset and plant availability and performance throughout the entire lifecycle.

By digitalizing and automating its global service operations, IFS FSM will enable ANDRITZ to standardize and optimize processes as well as further improve the productivity of its service experts across maintenance, repair, spare parts management and more. The IFS solution will empower technicians to report all tasks onsite using a mobile device and have their activities and the associated costs confirmed by the customer immediately after completion.

IFS FSM will be integrated with the company’s existing SAP system as well as with other CRM and document management solutions. The first roll-out of IFS FSM is scheduled for late 2018. After the complete roll-out, more than 1,000 service specialists will leverage IFS FSM, both in the office and in the field.

"After a detailed analysis and an evaluation of its technical performance, we opted for IFS Field Service Management,” said Daniel Hirz, Project Manager Smart Services at ANDRITZ. “The comprehensive range of functions, configurability, and flexibility of the solution played an important role in our decision.” Josef Haintz, Program Manager Smart Services added “We look forward to leveraging the IFS solution to significantly expand our service offering and to offer our customers next-generation services.”

Peter Höhne, IFS Vice President Sales & Marketing, Europe Central, added, "It was clear already in the initial phase of the sales process that IFS and ANDRITZ share many of the same values when it comes to service and customer orientation. We look forward to a long-term and mutually beneficial collaboration with ANDRITZ and to helping them realize highly efficient, globally available service processes in all business areas of the company.”

Further information on IFS solutions for Field Service Management:

About Andritz AG

ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metal working and steel industries, and for solid/liquid separation in the municipal and industrial segments. Other important fields of business are animal feed and biomass pelleting, as well as automation, where ANDRITZ offers a wide range of innovative products and services in the IIoT (Industrial Internet of Things) sector under the brand name of Metris. In addition, the international technology Group is active in power generation (steam boiler plants, biomass power plants, recovery boilers, and gasification plants) and environmental technology (flue gas cleaning plants) and offers equipment for the production of nonwovens, dissolving pulp, and panelboard, as well as recycling plants.

A passion for innovative technology, absolute customer focus, reliability, and integrity are the central values to which ANDRITZ commits. The listed Group is headquartered in Graz, Austria. With over 160 years of experience, 26,000 employees, and more than 250 locations in over 40 countries worldwide, ANDRITZ is a reliable and competent partner and helps its customers to achieve their corporate and sustainability goals.

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit:

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