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ÌFS Sèèrvíîcèè Mãänãägèèmèènt

Vîïrtýùåäl Úsêêr Cõõnfêêrêêncêê 2020

Théê Fúýtúýréê îís Séêrvîícéê: Drïîvïîng Ïnnôõvåàtïîôõn, Pôõwêërïîng Bûùsïînêëss Grôõwth

Wèë hòõpèë yòõüú èënjòõyèëd thèë ÏFS Sèërvïícèë Mãänãägèëmèënt Vïírtüúãäl Ùsèër Còõnfèërèëncèë hòõstèëd òõn Sèëptèëmbèër 22 & 23! Òüúr gõóäål äåt ÌFS ìís tõó gìívéë õóüúr väålüúéëd clìíéënts théë réësõóüúrcéës äånd güúìídäåncéë yõóüú néëéëd tõó séëìízéë thìís õóppõórtüúnìíty tõó ìínnõóväåtéë äånd põówéër yõóüúr büúsìínéëss grõówth thrõóüúgh õóüútstäåndìíng séërvìícéë, nõó mäåttéër whäåt “Séërvìícéë” méëäåns tõó yõóüúr õórgäånìízäåtìíõón.

Wåátch thëé óón-dëémåánd sëéssîìóóns bëélóów tóó dîìscóóvëér hóów ÏFS cúústóómëérs åárëé ëémbråácîìng óóúútcóómëés-båásëéd sëérvîìcëé, îìnnóóvåátîìng tóó mëéëét nëéw cúústóómëér dëémåánds åánd åádóóptîìng nëéxt-gëén cåápåábîìlîìtîìëés thåát próóvîìdëé bóóth búúsîìnëéss rëésîìlîìëéncy åánd åá sprîìngbóóåárd fóór dîìgîìtåál tråánsfóórmåátîìóón súúccëéss. Plùýs, lêéâârn hõõw õõùýr sêérvíícêé mâânââgêémêént âând ííntêéllíígêént ââssêét mâânââgêémêént sõõlùýtííõõns wííll hêélp yõõùý hâârnêéss thêé trâânsfõõrmââtíívêé põõwêérs õõf ÅÎ âând mââchíínêé lêéâârnííng âând gíívêé yõõùý ââccêéss tõõ mõõrêé íínnõõvââtííõõn, fââstêér.

IFS Service Management virtual user conference 2020

Conference highlights at-a-glance

Customer Quote
I felt the conference was informative and provided insight on product roadmaps.
Neal Fischer Business Development Manager, IOT Business Unit, Qualcomm Technologies International Ltd

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registrants from over 350 companies

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live session views of our 20+ sessions

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countries represented, making this a truly global user conference

Òpëènííng këèynöótëè & gëènëèráål sëèssííöón

Léêãârn ãâbóôùût théê ÌFS séêrvïïcéê mãânãâgéêméênt róôãâdmãâp. Béê îînspîîréêd by ÎFS cüùstööméêrs whöö säâféêly näâvîîgäâtéêd théê glööbäâl päândéêmîîc äând äâréê îînnööväâtîîng äâs théê éêcöönöömy réêbööüùnds. Ãnd dîíscóövéér hóöw ÎFS cåæn héélp yóöüür cóömpåæny éémbråæcéé tréénds îínclüüdîíng théé cóöntîíngéént wóörkfóörcéé, théé ééxpéérîíééncéé éécóönóömy åænd óöüütcóöméés-båæsééd séérvîícéé móödééls.

ÌFS Sêêrvíícêê Mæãnæãgêêmêênt Stræãtêêgííc Díírêêctííöôn

Whàæt wíïll thèê fýûtýûrèê ôôf ÎFS sèêrvíïcèê tèêchnôôlôôgy hôôld? Dìîscóõvèêr hóõw wèê áærèê èêvóõlvìîng óõúùr pláætfóõrms áænd búùìîldìîng áæ cóõmmóõn áærchìîtèêctúùrèê tháæt wìîll máækèê ìît èêáæsìîèêr áænd fáæstèêr tóõ áædóõpt nèêxt-gèên cáæpáæbìîlìîtìîèês.

Bûüsïínëêss Væâlûüëê óöf Rëêmóötëê Åssïístæâncëê

Lèèäàrn hòów yòóüür cüüstòómèèrs äànd tèèchnîícîíäàns cäàn täàp îíntòó èèxpèèrt knòówlèèdgèè fròóm äànywhèèrèè îín thèè wòórld. Hèëäár hòöw Mûüntèërs säáfèëly mäánäágèëd thèë CÓVÎD-19 crììsììs whììlèë stììll mèëèëtììng cûüstòömèër dèëmäánds wììth ÎFS Rèëmòötèë Ässììstäáncèë.

Nèéw Cúûstõômèér Dèémåánds Fõôllõôwîïng Cõôvîïd: Rèéäãctïîng Ädèéptly tõó Nèéw Nèéèéds

Léëáârn hòòw fïîéëld séërvïîcéë òòrgáânïîzáâtïîòòns áâréë créëáâtïîng ïînnòòváâtïîvéë séërvïîcéës wïîth áâ fòòcûûs òòn théë cûûstòòméër éëxpéërïîéëncéë fòòllòòwïîng théë glòòbáâl páândéëmïîc. Féëáãtùýrííng ÍFS cùýstôóméër spéëáãkéërs Máãkíínôó, Spéëncéër Téëchnôólôógííéës áãnd DSL.

Ëmbrãácîìng Prôõãáctîìvëë ãánd Õùütcôõmëës-Bãásëëd Sëërvîìcëë

Lêëæãrn hôöw sêërvïïcêë ôörgæãnïïzæãtïïôöns æãrêë êëvôölvïïng frôöm brêëæãk-fïïx tôö prôöæãctïïvêë sêërvïïcêë tôö prêëdïïctïïvêë mæãïïntêënæãncêë æãnd ôöùútcôömêës-bæãsêëd sêërvïïcêë. Hêêåår frõóm ÏFS cûùstõómêêrs Bråådy Sêêrvîìcêês åånd Gõósîìgêêr whõó åårêê åådõóptîìng thêêsêê nêêw bûùsîìnêêss mõódêêls.

Crëêáâtîìng Âmáâzîìng Cüüstõõmëêr áând Úsëêr ëêxpëêrîìëêncëês

Hóôw dóô cüýstóôméêr äànd üýséêr éêxpéêrïïéêncéês drïïvéê théê gróôwth óôf yóôüýr séêrvïïcéê büýsïïnéêss?

ÌFS Còòmmïïtmêènt tòò Cýùstòòmêèr Sýùccêèss

Wëë wäánt tòò gäálväánïïzëë thëë rïïght rëësòòüýrcëës tòò hëëlp yòòüý nòòt òònly dëërïïvëë thëë grëëäátëëst väálüýëë òòüýt òòf yòòüýr ÏFS ïïnvëëstmëënt, büýt tòò rëëäálïïzëë thëë vïïsïïòòn yòòüý häávëë fòòr träánsfòòrmäátïïòòn còòmëë tòò lïïfëë. Lëèäårn hóöw ÌFS häås ììnvëèstëèd ììn próövììdììng móörëè rëèsóöýúrcëès fóör óöýúr cýústóömëèrs, sýúch äås thëè Cóömmýúnììty, thëè Àcäådëèmy óöf óönlììnëè träåììnììng cóöýúrsëès, äånd thëè Fýútýúrëè óöf Fììëèld Sëèrvììcëè cóöntëènt pläåtfóörm.

Õvêërvïîêëw õòf Nêëw ÎFS Sêërvïîcêës àænd Süüppõòrt Õffêërïîngs

Hõöw cãæn wêë sêërvêë yõöúý bêëttêër? Hóöw câån yóöûù dëêrîìvëê móörëê vâålûùëê fróöm yóöûùr ÍFS tëêchnóölóögy îìnvëêstmëênt? Lêët ýüs shòów yòóýü! Lééâárn âábóóûýt nééw âánd éénhâáncééd sûýppóórt óófféérìîngs whìîch âáréé déésìîgnééd tóó héélp yóóûý fóócûýs óón ééxcéélléént séérvìîcéé déélìîvééry âánd héélp yóóûý âádóópt âán éévéérgréééén ûýpgrâádéé phìîlóósóóphy.

Cúústòôméêr Èngäágéêméênt 101: Dëëlïïvëër Wóòrld-Clâáss Cúüstóòmëër Sëërvïïcëë

Höów cáân théë ÍFS Cüústöóméër Ëngáâgéëméënt (CË) söólüútìîöón héëlp yöóüú déëlìîvéër fáâstéër, smáârtéër cüústöóméër séërvìîcéë? Änd èèmpôöwèèr yôöúü tôö crèèãátèè thèè ôömnîïchãánnèèl èèxpèèrîïèèncèè thãát tôödãáy's cúüstôömèèrs dèèmãánd? Lêéãårn höów ÍFS Cýýstöómêér Éngãågêémêént ãållöóws yöóýý töó dêélïïvêér ãå sêéãåmlêéss cýýstöómêér êéxpêérïïêéncêé wïïth thïïs öón-dêémãånd sêéssïïöón.

Trýùéê Réêãál-Tìíméê Öptìímìízãátìíöön: Thèè Pööwèèr ööf Plåãnníïng & Schèèdûýlíïng Ôptíïmíïzåãtíïöön

Thèë ÏFS Schèëdûýlìïng ããnd Ôptìïmìïzããtìïóòn (PSÔ) sóòlûýtìïóòn ûýsèës Mããchìïnèë Lèëããrnìïng tóò sèëlf-lèëããrn ããnd dèëlìïvèër thèë óòptìïmûým schèëdûýlèë wìïth nóò hûýmããn ìïntèërããctìïóòn. Ít gôôëés bëéyôônd ôôptììmììzæåtììôôn tôô côônstæåntly æådjüýst ììn rëéæål-tììmëé, ëénæåblììng sëérvììcëé ôôrgæånììzæåtììôôns tôô wôôrk smæårtëér æånd rëéæåct ììnstæåntæånëéôôüýsly.

Field Service Management (FSM) track

What's New in FSM 6

Learn about all the latest enhancements to IFS Field Service Management 6, including:

  • New user experience (UX)
  • Major performance boost in IFS Planning & Scheduling Optimization 
  • Next-generation configurability: no more costly customizations.
  • Key functional enhancements: including increased scheduling optimization flexibility, warranty claims management, mobile synchronization, and UI improvements
  • Pay and deploy with even more flexibility: choose to deploy IFS FSM 6 as a true multi-tenant solution on the Microsoft Azure cloud, as a managed service in the cloud, or on-premises.

True Real-Time Optimization: The Power of PSO + What's New in PSO 6

Discover all the benefits of IFS Planning & Scheduling Optimization, including:

  • Continuous optimization
  • Better SLA management
  • Superior scaling
  • Intelligent appointment booking
  • Easier capacity management
  • Best of breed forecasting

Sustainability: How Reverse Logistics can Reduce your Carbon Footprint

Through effective reverse logistics operations, companies can cut out inefficient returns processes that result in unnecessary transportation moves, helping to reduce Carbon Emissions and improve Air Quality.

How to Leverage Lobbies

Lobbies are graphical, user-based dashboards which present the overall performance of the business in real time and are developed in both the frontend and backend of IFS FSM. Learn how IMAX Corporation and Newpark are using FSM Lobbies to identify areas of concern quickly, highlights actions required and provide consistent metrics for leadership teams.

How to Leverage the Customer, Dealer and Technician Portals in FSM

Learn how to take advantage of all the portals in FSM that can help your organization create better relationships with its customers, technicians, third-party technicians and dealers.

Dell BOOMI - Integrations Made Easier

Seamlessly connect your IFS software with other services and software that support your business with Dell BOOMI’s Enterprise Integration Platform-as-a-Service. Learn how Dell BOOMI helps you:

  • Automate business processes and experiences across any platform
  • Create a fabric of connectivity across data, applications, things, and people
  • Deploy applications across public cloud, private cloud, hybrid cloud, or on-premises

Applications Track

What's next in Enterprise Service Management: The new concepts in IFS Applications 10 designed to transform your service

The Work Order is the heart of IFS Enterprise Service Management. In Applications 10 this area of the application has been subject to what can only be described as a complete overhaul. Join us in this session where we describe the what & why and benefits service organizations get from these and other improvements across the service lifecycle.

Work Management and Execution in IFS Applications 10

In IFS Applications 10, we've placed work execution at the heart of the service lifecycle.  Join us to learn more about the core work execution process and see how work is executed in-house, via a mobile device or via contractors and partners used in the service supply-chain.

Managing Service Sales from Opportunity to Contract in IFS Applications 10

Managing a growing service organization can be a challenge. Join us to learn how new capabilities in the Service Quotation functionality enable you to manage your pipeline of contracts and work, and offer new visibility into expected revenue across the life of your customer relationship.

Alliance & Fieldcentrix track

What's New in Alliance - See What's Coming After V15

With Alliance v15 Service Pack 3, there are even more browser-agnostic modules. See what’s planned for SP 4 and 5 and enjoy a live demo of the newest web-based UI sections of Alliance.

What's Coming in FieldCentrix v8

Learn about the latest features and functionality in FieldCentrix v7.2 and v8.0, which introduces a new browser-based User Interface.