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Transformational Service Management

Deliver service excellence and optimize your workforce efficiency with the world’s leading service management solution.

Faster smarter customer engagement

Marktconcurrentie is heviger dan ooit, waarbij klanten klaar staan om hun ervaringen online te delen en snel overstappen naar een nieuwe aanbieder. Bedrijven staan onder druk om een snelle, effectieve klantenservice te bieden via meerdere kanalen. Zonder een klantgerichte zelfbedieningsstrategie lopen ze het risico achterop te raken, klantenloyaliteit te verliezen en beschadigen ze hun reputatie.

Contact Center and Customer Engagement software

AI-powered self-service

Put your customers in control with the latest self-service solutions. From virtual assistants, chatbots and digital portals to knowledge bases and speech recognition, IFS can deliver the optimum self-service solution for your business.

Customer Self-Service

Field Service Management

IFS Field Service Management is the most complete, connected service lifecycle management solution, with industry-leading functional breadth. Its capabilities include intelligent planning and scheduling optimization, mobile field service, reverse logistics, depot repair and warranty management, backed by customer and partner portals and omni-channel customer engagement and support.

Field Service Management

Mobile Field Service

A complete feature-rich toolkit for field engineers, whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site, deliver service excellence and transform field worker productivity.

Mobile Field Service

Remote Assistance to share expertise instantly

Our merged reality solution connects remote experts with technicians, engineers or customers, to help instantly diagnose and solve issues.

Remote Assistance

Reverse Logistics and Repair

Optimize inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.

Reverse Logistics

Planning & Scheduling Optimization

IFS Planning & Scheduling Optimization is a world-class solution that intelligently optimizes planning, scheduling and routing to increase productivity and customer satisfaction while reducing operating costs. It includes ‘late-as-possible’ scheduling for optimal travel between assignments as well as depot pick-ups, and extended functionality for Pick Up Drop Off (PUDO) locations.

Mobile Workforce Management