From first call to final sign off, your customers expect a personalized, connected service. To deliver it, you need a true end-to-end solution that improves business efficiency, ensuring fast response times and real-time reactivity.
From managing works orders, parts and assets to contracts, warranty, invoicing and billing, IFS brings you a complete, connected field service management software - so that you can deliver exceptional service to every customer, every time.
IFS knows service, which means we know that no two companies execute field service in the same way. Our solution platform can be easily configured to map even the most complex service use cases and offers cloud and on-premise deployment options.
With an increasing number of vendors crowding the service management software market, it’s hard to narrow your focus. IFS continues to provide a solution recognized by Gartner for its functional breadth and depth, streamlining even the most complex and challenging service use cases.
Keeping to SLAs, matching skills to requirements, engaging with customers - field service can be complicated and time-consuming. But great service management can be the key to lower costs and new revenue streams. Find out how with IFS Field Service Management.
Whether service requests are raised via the service center, on a customer’s smart phone or direct from IoT-enabled assets, managing work orders is simple with IFS FSM.
The platform simplifies back office processes and allows staff to quickly raise service requests, diagnose issues and see all associated assets, contracts and parts to ensure SLAs are met.
The system integrates seamlessly with scheduling and mobile field service to ensure jobs are allocated to the best technician to complete it. Businesses can integrate to their CRM of choice, be it Salesforce, SAP or Microsoft Dynamics.
Inventory represents an essential yet costly component of service operations. In order to achieve optimum performance while keeping costs low, organizations must carefully balance stock levels, locations, spare parts, service levels and more. With IFS FSM you will have all of the functionality and capabilities necessary to centrally manage your entire inventory and logistics operation.
IFS Field Service Management provides you with 100% visibility into your spare part inventory levels and field locations, including multi-bin stock maintenance and serial number traceability. You will also have full access to shipping and receiving, inventory and logistics, part costs and field demand, so that you can effectively increase turns and reduce obsolescence.
From initial quoting and pricing to automatic renewal and billing, IFS FSM makes it simple to manage and execute service contracts. Every year, businesses managing customer contracts and service agreements are losing millions through revenue leakage, and the use of paper documents, unstructured files like Excel and Word and stand-alone systems.
The contract lifecycle management functionality in IFS Field Service Management software enables you to create, execute, revise, monitor and administer service contracts - from initial quoting and pricing, to automatic renewal and billing. IFS has over 25 years of experience in contract lifecycle management, and hundreds of satisfied customers around the world using this software today.
Organizations lose thousands in revenue leakage every year due to warranty claims processing issues. What is needed is a closed-loop claims management process, which administers, processes and tracks all warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
This is precisely what our warranty and asset management solution does. Through the automation of warranty claim handling and installed base asset tracking, IFS Field Service Management enables service organizations to create, administer, process and track warranties, claims and assets through their full lifecycles. As a result, third parties can submit valid claims and receive credits, customer service can verify coverage and initiate recovery, and field technicians can track asset history and replace in-warranty parts. The warranty and asset management functionality in IFS Field Service Management really does it all.
Project Managers who oversee extended service projects with clients know how difficult it can be to simultaneously manage those projects as well as remote personnel and assets in the field.
There is a constant need to juggle many related and interdependent tasks and for reliable, remote data capture, remote real-time workflow approvals, and more. To manage all of these moving parts simultaneously, many service organizations rely on ineffective manual tools that put them at a considerable disadvantage in terms of efficiency, operational visibility and service quality.
Our service project management software connects project management and task execution in the field. Its task automation, remote communication, and centralized project management capabilities help service organizations optimize field operations, increase productivity and better serve customer.
Understand where servitization fits into the shifting field service landscape and the lasting business benefits it will bring. Learn how companies utilizing servitization are reporting predictable income streams, enhanced revenue growth, and much more, by downloading a free copy of this white paper.read more
Lead your service organization towards operational excellence with real world digital transformation supported by field service management software and innovative field service technology.read more
The cost of service delivery is rising regardless of industry. Requirements for skills, time, parts, tools and resources are all contributing to rising costs. For organizations to reduce costs and remain competitive in today’s digital era, greater efficiencies are needed.read more
This eBook on digital transformation provides expert insight and real-life examples of how organizations can best leverage digital transformation to improve customer service. Learn how your business can work towards improving customer service with the help of IFS today.read more