Benchmarking the cutting edge in service technology from WBR Insights and IFS
While a fully autonomous service strategy is rare today, our research indicates that the pace of change will see a significant shift in service industry standards within the next 24 months. This study predicts:
- A strong movement towards autonomous service models supported by developing technologies
- Increased collection and usage of big data
- Service organizations struggling to integrate new solutions with legacy environments, along with heavy cloud adoption
Download this study today to better understand the trends in FSM automation, big data, and more.
File Information: Research Reports and Studies, pdf 1,1 MB