IFS Supply Chain - Sales Order (Customer Orders)


This course is a course towards gaining the IFS Certified Specialist - Functional accreditation. It enables students to cover and prepare all of the examination specification topics for the Customer Orders exam.  

Target Audience

Those who need to be able to identify and state the essential decisions to be made, basic data to be created and processes involved in the setting up of Customer Orders in support of IFS Supply Chain in IFS Applications™.
  1. Customer
  2. Sales Parts
  3. Price Management
  4. Customer Order Flow
  5. Sales Quotations
  6. Creating Customer Orders
  7. Managing Reservations
  8. Handle Picking
  9. Handle Delivery
  10. Customer Invoicing
  11. Additional Functionality
  12. Shipments
  13. Handling Shipments
  14. Shipment Invoices
  15. Customer Returns
  16. Managing Returns
  17. Credit & Correction Invoices

By the end of this course, students will be able to:

  • Create required Sales Basic Data
  • Manage Sales Pricing
  • Understand the basic Customer Order Flow
  • Understand the basic Shipment functionality
  • Manage Customer Returns

Knowledge: High-level knowledge of the customer orders business processes

Courses: IFS Fundamentals

Exams: IFS Fundamentals (recommended)


IFS Academy Inquiry Text


  • Consultants

IFS Applications Version:

  • IFS Applications 10


  • Specialist


  • IFS Supply Chain

Course ID: