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ÍFS Sëërvîïcëë Mæánæágëëmëënt

Vìïrtüúââl Ûsëêr Cóönfëêrëêncëê 2020

Thèé Fýûtýûrèé ïîs Sèérvïîcèé: Drïívïíng Ínnôóvæâtïíôón, Pôówëérïíng Bûýsïínëéss Grôówth

Wèè höòpèè yöòúý èènjöòyèèd thèè ÍFS Sèèrvîïcèè Màânàâgèèmèènt Vîïrtúýàâl Ûsèèr Cöònfèèrèèncèè höòstèèd öòn Sèèptèèmbèèr 22 & 23! Öúúr góôææl ææt ÍFS ìîs tóô gìîvèê óôúúr væælúúèêd clìîèênts thèê rèêsóôúúrcèês æænd gúúìîdææncèê yóôúú nèêèêd tóô sèêìîzèê thìîs óôppóôrtúúnìîty tóô ìînnóôvæætèê æænd póôwèêr yóôúúr búúsìînèêss gróôwth thróôúúgh óôúútstæændìîng sèêrvìîcèê, nóô mæættèêr whææt “Sèêrvìîcèê” mèêææns tóô yóôúúr óôrgæænìîzæætìîóôn.

Wäætch thèé òón-dèémäænd sèéssïîòóns bèélòów tòó dïîscòóvèér hòów ÌFS cüüstòómèérs äærèé èémbräæcïîng òóüütcòómèés-bäæsèéd sèérvïîcèé, ïînnòóväætïîng tòó mèéèét nèéw cüüstòómèér dèémäænds äænd äædòóptïîng nèéxt-gèén cäæpäæbïîlïîtïîèés thäæt pròóvïîdèé bòóth büüsïînèéss rèésïîlïîèéncy äænd äæ sprïîngbòóäærd fòór dïîgïîtäæl träænsfòórmäætïîòón süüccèéss. Plúùs, lèéåärn hóõw óõúùr sèérvìícèé måänåägèémèént åänd ìíntèéllìígèént åässèét måänåägèémèént sóõlúùtìíóõns wìíll hèélp yóõúù håärnèéss thèé tråänsfóõrmåätìívèé póõwèérs óõf ÆÌ åänd måächìínèé lèéåärnìíng åänd gìívèé yóõúù åäccèéss tóõ móõrèé ìínnóõvåätìíóõn, fåästèér.

IFS Service Management virtual user conference 2020

Conference highlights at-a-glance

Customer Quote
I felt the conference was informative and provided insight on product roadmaps.
Neal Fischer Business Development Manager, IOT Business Unit, Qualcomm Technologies International Ltd

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registrants from over 350 companies

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live session views of our 20+ sessions

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countries represented, making this a truly global user conference

Opening keynote & general session

Learn about the IFS service management roadmap. Be inspired by IFS customers who safely navigated the global pandemic and are innovating as the economy rebounds. And discover how IFS can help your company embrace trends including the contingent workforce, the experience economy and outcomes-based service models.

ÏFS Sëérvîícëé Mãánãágëémëént Strãátëégîíc Dîírëéctîíôön

Whãát wíïll thêè fýýtýýrêè õôf ÎFS sêèrvíïcêè têèchnõôlõôgy hõôld? Díïscöõvéér höõw wéé ãäréé éévöõlvíïng öõúýr plãätföõrms ãänd búýíïldíïng ãä cöõmmöõn ãärchíïtééctúýréé thãät wíïll mãäkéé íït ééãäsíïéér ãänd fãästéér töõ ãädöõpt nééxt-géén cãäpãäbíïlíïtíïéés.

Búüsíïnèëss Våãlúüèë òôf Rèëmòôtèë Ássíïståãncèë

Léèàárn hóõw yóõùûr cùûstóõméèrs àánd téèchnîícîíàáns càán tàáp îíntóõ éèxpéèrt knóõwléèdgéè fróõm àánywhéèréè îín théè wóõrld. Héêæär hôów Mýùntéêrs sæäféêly mæänæägéêd théê CÖVÏD-19 crïìsïìs whïìléê stïìll méêéêtïìng cýùstôóméêr déêmæänds wïìth ÏFS Réêmôótéê Ãssïìstæäncéê.

New Customer Demands Following Covid: Reacting Adeptly to New Needs

Learn how field service organizations are creating innovative services with a focus on the customer experience following the global pandemic. Featuring IFS customer speakers Makino, Spencer Technologies and DSL.

Êmbráâcíîng Prôóáâctíîvèê áând Óúútcôómèês-Báâsèêd Sèêrvíîcèê

Lêèæärn hóów sêèrvìícêè óórgæänìízæätìíóóns æärêè êèvóólvìíng fróóm brêèæäk-fìíx tóó próóæäctìívêè sêèrvìícêè tóó prêèdìíctìívêè mæäìíntêènæäncêè æänd óóüûtcóómêès-bæäsêèd sêèrvìícêè. Hëéàár fróõm ÏFS cüústóõmëérs Bràády Sëérvîìcëés àánd Góõsîìgëér whóõ àárëé àádóõptîìng thëésëé nëéw büúsîìnëéss móõdëéls.

Créèàätïíng Ämàäzïíng Cýûstõóméèr àänd Üséèr éèxpéèrïíéèncéès

Hóõw dóõ cûùstóõmëêr åãnd ûùsëêr ëêxpëêrîîëêncëês drîîvëê thëê gróõwth óõf yóõûùr sëêrvîîcëê bûùsîînëêss?

IFS Commitment to Customer Success

We want to galvanize the right resources to help you not only derive the greatest value out of your IFS investment, but to realize the vision you have for transformation come to life. Learn how IFS has invested in providing more resources for our customers, such as the Community, the Academy of online training courses, and the Future of Field Service content platform.

Övèêrvììèêw õòf Nèêw ÌFS Sèêrvììcèês âànd Súüppõòrt Öffèêrììngs

Hóòw cäán wêé sêérvêé yóòùû bêéttêér? Höòw cáæn yöòûü déërïîvéë möòréë váælûüéë fröòm yöòûür ÍFS téëchnöòlöògy ïînvéëstméënt? Lëét ýüs shòöw yòöýü! Lëèããrn ããbõôûüt nëèw ããnd ëènhããncëèd sûüppõôrt õôffëèrîïngs whîïch ããrëè dëèsîïgnëèd tõô hëèlp yõôûü fõôcûüs õôn ëèxcëèllëènt sëèrvîïcëè dëèlîïvëèry ããnd hëèlp yõôûü ããdõôpt ããn ëèvëèrgrëèëèn ûüpgrããdëè phîïlõôsõôphy.

Cüùstôômêér Èngæàgêémêént 101: Dêélìívêér Wóõrld-Clæãss Cûùstóõmêér Sêérvìícêé

Hôów cáån thèè ÍFS Cûüstôómèèr Êngáågèèmèènt (CÊ) sôólûütíïôón hèèlp yôóûü dèèlíïvèèr fáåstèèr, smáårtèèr cûüstôómèèr sèèrvíïcèè? Ænd èëmpòòwèër yòòùù tòò crèëâãtèë thèë òòmnííchâãnnèël èëxpèërííèëncèë thâãt tòòdâãy's cùùstòòmèërs dèëmâãnd? Lêéæárn höôw ÌFS Cýùstöômêér Ëngæágêémêént æállöôws yöôýù töô dêélíîvêér æá sêéæámlêéss cýùstöômêér êéxpêéríîêéncêé wíîth thíîs öôn-dêémæánd sêéssíîöôn.

Trüüèë Rèëæâl-Tïímèë Õptïímïízæâtïíòõn: Thëé Pòöwëér òöf Plâånnîíng & Schëédúýlîíng Ôptîímîízâåtîíòön

Thèê ÌFS Schèêdúûlïìng àând Öptïìmïìzàâtïìôôn (PSÖ) sôôlúûtïìôôn úûsèês Màâchïìnèê Lèêàârnïìng tôô sèêlf-lèêàârn àând dèêlïìvèêr thèê ôôptïìmúûm schèêdúûlèê wïìth nôô húûmàân ïìntèêràâctïìôôn. Ìt gõóèés bèéyõónd õóptîîmîîzæâtîîõón tõó cõónstæântly æâdjùüst îîn rèéæâl-tîîmèé, èénæâblîîng sèérvîîcèé õórgæânîîzæâtîîõóns tõó wõórk smæârtèér æând rèéæâct îînstæântæânèéõóùüsly.

Field Service Management (FSM) track

What's New in FSM 6

Learn about all the latest enhancements to IFS Field Service Management 6, including:

  • New user experience (UX)
  • Major performance boost in IFS Planning & Scheduling Optimization 
  • Next-generation configurability: no more costly customizations.
  • Key functional enhancements: including increased scheduling optimization flexibility, warranty claims management, mobile synchronization, and UI improvements
  • Pay and deploy with even more flexibility: choose to deploy IFS FSM 6 as a true multi-tenant solution on the Microsoft Azure cloud, as a managed service in the cloud, or on-premises.

True Real-Time Optimization: The Power of PSO + What's New in PSO 6

Discover all the benefits of IFS Planning & Scheduling Optimization, including:

  • Continuous optimization
  • Better SLA management
  • Superior scaling
  • Intelligent appointment booking
  • Easier capacity management
  • Best of breed forecasting

Sustainability: How Reverse Logistics can Reduce your Carbon Footprint

Through effective reverse logistics operations, companies can cut out inefficient returns processes that result in unnecessary transportation moves, helping to reduce Carbon Emissions and improve Air Quality.

How to Leverage Lobbies

Lobbies are graphical, user-based dashboards which present the overall performance of the business in real time and are developed in both the frontend and backend of IFS FSM. Learn how IMAX Corporation and Newpark are using FSM Lobbies to identify areas of concern quickly, highlights actions required and provide consistent metrics for leadership teams.

How to Leverage the Customer, Dealer and Technician Portals in FSM

Learn how to take advantage of all the portals in FSM that can help your organization create better relationships with its customers, technicians, third-party technicians and dealers.

Dell BOOMI - Integrations Made Easier

Seamlessly connect your IFS software with other services and software that support your business with Dell BOOMI’s Enterprise Integration Platform-as-a-Service. Learn how Dell BOOMI helps you:

  • Automate business processes and experiences across any platform
  • Create a fabric of connectivity across data, applications, things, and people
  • Deploy applications across public cloud, private cloud, hybrid cloud, or on-premises

Applications Track

What's next in Enterprise Service Management: The new concepts in IFS Applications 10 designed to transform your service

The Work Order is the heart of IFS Enterprise Service Management. In Applications 10 this area of the application has been subject to what can only be described as a complete overhaul. Join us in this session where we describe the what & why and benefits service organizations get from these and other improvements across the service lifecycle.

Work Management and Execution in IFS Applications 10

In IFS Applications 10, we've placed work execution at the heart of the service lifecycle.  Join us to learn more about the core work execution process and see how work is executed in-house, via a mobile device or via contractors and partners used in the service supply-chain.

Managing Service Sales from Opportunity to Contract in IFS Applications 10

Managing a growing service organization can be a challenge. Join us to learn how new capabilities in the Service Quotation functionality enable you to manage your pipeline of contracts and work, and offer new visibility into expected revenue across the life of your customer relationship.

Alliance & Fieldcentrix track

What's New in Alliance - See What's Coming After V15

With Alliance v15 Service Pack 3, there are even more browser-agnostic modules. See what’s planned for SP 4 and 5 and enjoy a live demo of the newest web-based UI sections of Alliance.

What's Coming in FieldCentrix v8

Learn about the latest features and functionality in FieldCentrix v7.2 and v8.0, which introduces a new browser-based User Interface.