IFS Field Service Management offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges.

Actual customer outcomes with IFS FSM:

  • 20% increase in equipment uptime
  • 33% improvement in technician productivity
  • 35% reduction in drive time
  • 81% improvement in SLA compliance
  • 300% increase in ratio of technicians to dispatchers


IFS Field Service Management – the most complete, connected Field Service

Mobile Field Service

Mobile workforce management

Our mobile field service software provides a complete feature-rich toolkit for field engineers, enabling staff to do almost anything they need to from their mobile devices —whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site.

Mobile Field Service

Planning & Scheduling Optimization

IFS Planning & Scheduling Optimization is a world-class solution that intelligently optimizes planning, scheduling and routing to increase productivity and customer satisfaction while reducing operating costs. It includes ‘late-as-possible’ scheduling for optimal travel between assignments as well as depot pick-ups, and extended functionality for Pick Up Drop Off (PUDO) locations.


Reverse Logistics and Repair

Optimize inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.

Reverse Logistics

Gestão de Garantias

Administrar, processar e acompanhar garantias durante o seu ciclo de vida para melhorar a satisfação do cliente, aumentar a qualidade do produto e reduzir os custos de serviço.

Gestão de Garantias