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Solução Móvel para Serviço de Campo

Transforming field worker productivity

Automatize os seus processos de serviço de campo com aplicações móveis sofisticadas e nativas para Android, iOS e Windows. Com a nossa plataforma de mobilidade segura e configurável, a sua força de trabalho de campo pode aceitar rapidamente os trabalhos, utilizar o GPS para localizar peças próximas e obter direções, encomendar peças, introduzir mão-de-obra e despesas, tirar fotos, notas e pagamentos, preencher listas de verificação e capturar assinaturas. Online ou offline. Smartphone, tablet ou laptop. A tecnologia de sincronização móvel proprietária da IFS funciona na nuvem, em locais subterrâneos ou no local. Com as informações adequadas na ponta dos dedos, a sua força de trabalho de campo motivada aumentará significativamente a produtividade, taxas de resolução à primeira, desempenho de SLA no prazo e satisfação do cliente.

Benefícios

Benefícios para o utilizador:

  • Melhor conhecimento do cliente e comunicação.
  • Mapas incorporados e navegação ponto a ponto.
  • Fácil de usar e de aprender (sem formação).
  • Criação de vídeos e edição de imagens.
  • Aumento da produtividade (mais trabalhos, menos tarefas administrativas).

Benefícios para a empresa

  • Maior responsabilização dos recursos (rastreamento por GPS).
  • Tempos mais rápidos, do ciclo do serviço à fatura.
  • Maior conformidade e normalização.
  • Acompanhamento preciso do tempo e relatório de despesas.
  • Dispositivo independente (BYOD), configurável e atualizável.
  • Desempenho incrivelmente rápido, seguro e escalável.
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Anticimex transforms customer experience with mobile field service

Customer Quote
As a company, we can address our customers’ issues a lot quicker. IFS were responsive, they were very cognizant of what we wanted and they listened to us a lot so they could adapt quickly to our needs.
Jussi Ylinen CEO, Anticimex Finland
Read the customer story

More customer stories

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work orders generated automatically with IoT in just 6 months

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technicians in the field with hand held devices

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margin growth: automation within FSM has reduced manual processes and associated costs

IFS: A Gartner Magic Quadrant Leader four times in a row

With an increasing number of vendors crowding the service management software market, it’s hard to narrow your focus. IFS continues to provide a solution recognized by Gartner for its functional breadth and depth, streamlining even the most complex and challenging service use cases.

Download the Magic Quadrant report

A close-up look at IFS FSM mobile

From service request through customer sign-off on the work, see how the most complete field service management software solution on the market streamlines the mobile technician/engineer experience in this 3-minute video.

Service Management

Mobile Field Service capabilities

Empower your field techs to boost customer satisfaction

Automate your field service processes with powerful, native mobile apps for Android, iOS and Windows devices.

With our configurable, secure mobility platform, your field workforce can quickly accept jobs, use GPS to find nearby parts and get directions, order parts, enter labor and expenses, take pictures, manage notes and payments, fill out checklists and capture signatures. Online or offline. Smartphone, tablet or laptop.

Our mobile synchronization technology works in the cloud, underground or onsite. With the right information at their fingertips, your empowered field workforce will dramatically improve productivity, first-time fix rates, on-time SLA performance and customer satisfaction.

Download Field Service Management brochure

Empower your field techs to boost customer satisfaction

Automate your field service processes with powerful, native mobile apps for Android, iOS and Windows devices.

With our configurable, secure mobility platform, your field workforce can quickly accept jobs, use GPS to find nearby parts and get directions, order parts, enter labor and expenses, take pictures, manage notes and payments, fill out checklists and capture signatures. Online or offline. Smartphone, tablet or laptop.

Our mobile synchronization technology works in the cloud, underground or onsite. With the right information at their fingertips, your empowered field workforce will dramatically improve productivity, first-time fix rates, on-time SLA performance and customer satisfaction.

Download Field Service Management brochure