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What is Field Service Management software?

Field Service Management software enables businesses tracking, recording, and optimizing their field operations and service processes.

Service Management software or technology is the tool that enables businesses to manage these processes to their fullest potential. But what is Service Management software?

For us, it’s simple: Field Service Management software is a tool that allows businesses to track, record, and optimize their field operations and service processes.

At IFS, we know that service can take many forms, whether it be field service, depot repairs, on-site maintenance, or dealer network assistance. Managing those processes with the right mix of software, hardware, and business decisions are key to the success of many modern enterprises.

Service Management Software

Transformar Gerenciamento de Serviço de Campo

Nossa solução FSM irá:

  • Minimize tarefas repetitivas e baseadas em papel
  • Faça a transição de sua empresa de produtos para funções orientadas a serviços
  • Catalogue, gerencie e otimize as programações para técnicos de serviço e trabalhadores de campo
  • Desenvolva planos detalhados e complexos para gerenciamento de peças de serviço
  • Comece a construir planos de negócios em torno de serviços baseados em resultados

What makes service management software any good?

Best-in-class service software combines the power of automation with a fundamental understanding of how operations function at your business. At IFS, we strive not just to provide the best software, but also the strongest domain expertise of any service platform. That combination means that we understand your business, and build our systems to contour to your unique needs.

And that’s part of the challenge with defining service management software. Service functions for businesses are often so complex, diverse, tribalistic and disconnected that getting a piece of software that fits around all the flailing tendrils of your business is not as easy as installing a new piece of project management software. Many companies, especially those new to service who are seeing the revenue potential of service for their business, build products with feature sets as basic as their other applications. This requires businesses to shove their service processes into a pre-built mold, which always means that you have to saw off elements of your service delivery plan (sometimes entrenched with years of experience) to compromise to software limitations, or invest in even more products to get back to square one.

Because of this, service management vendors that simply have a long list of capabilities, even if those capabilities look particularly flashy in a demo environment, need to be held up to greater scrutiny. Will this parts management system work for the multiple tiers of service appointments that I deal with? Does this crew management system allow me to manage my workers the way that they actually work, or does it just throw names into a list? Does this optimization software manage the scope of global appointments that my company much have oversight for?

 

What makes service management software any good?

Best-in-class service software combines the power of automation with a fundamental understanding of how operations function at your business. At IFS, we strive not just to provide the best software, but also the strongest domain expertise of any service platform. That combination means that we understand your business, and build our systems to contour to your unique needs.

And that’s part of the challenge with defining service management software. Service functions for businesses are often so complex, diverse, tribalistic and disconnected that getting a piece of software that fits around all the flailing tendrils of your business is not as easy as installing a new piece of project management software. Many companies, especially those new to service who are seeing the revenue potential of service for their business, build products with feature sets as basic as their other applications. This requires businesses to shove their service processes into a pre-built mold, which always means that you have to saw off elements of your service delivery plan (sometimes entrenched with years of experience) to compromise to software limitations, or invest in even more products to get back to square one.

Because of this, service management vendors that simply have a long list of capabilities, even if those capabilities look particularly flashy in a demo environment, need to be held up to greater scrutiny. Will this parts management system work for the multiple tiers of service appointments that I deal with? Does this crew management system allow me to manage my workers the way that they actually work, or does it just throw names into a list? Does this optimization software manage the scope of global appointments that my company much have oversight for?

 

What is Field Service Management?

The bread and butter of Service Management, true service firms require Field Service Management software to function correctly. Field Service Management software is the utility that powers the delivery of service appointments—from informing systems about service-level agreement requirements, through appointment delivery, and including warranty and contract management.

Here are some of the key capabilities of field operations management:

  • Service ticket management
  • Pricing and billing
  • SLA management
  • Warranty management
  • Performance management
  • Knowledge management
  • Repair management
  • Asset management
  • Mobile Field Service

Contact Center and Customer Engagement

Field Service Management

O que é otimização de planejamento e programação?

A excelência do serviço começa com o trabalho do técnico, e é aí que entra a otimização do planejamento e da programação Otimização de planejamento e agendamento software é uma ferramenta que analisa as condições atuais e cria a programação mais rápida e eficaz para sua equipe de serviço.

Aqui estão alguns dos principais recursos de otimização de planejamento e programação:

  • Ferramentas de planejamento
  • Otimização em tempo real
  • Agendamento
  • "E se?" Planejamento de cenário
  • Gestão de recursos empresariais

Planning and Scheduling Optimization

O que é o software Contact Center e Customer Engagement?

Os processos de back office estão mudando em uma taxa dramática para empresas de todos os tamanhos. As organizações buscam minimizar processos repetitivos, limitar o número de filiais e garantir que a maior parte dos recursos se concentre na entrega do serviço. Para empresas de todos os tamanhos, o software inteligente tem sido a ferramenta que lhes permitiu preencher a lacuna. O software Contact Center e Customer Engagement concentra-se nas interações de primeiro contato com o cliente, nos processos de back office e no cultivo contínuo de relacionamentos com o cliente.

Aqui estão alguns dos principais recursos do Contact Center e do envolvimento do cliente:

Contact Center and Customer Engagement

O que é software de gerenciamento de peças e reparos?

Um componente essencial, mas negligenciado, da prestação de serviços é garantir que os técnicos cheguem ao local com as peças certas, sejam capazes de gerenciar rapidamente os reparos e devoluções e que todas essas aplicações possam funcionar em harmonia umas com as outras. O software de gerenciamento de peças e reparos permite que as empresas cataloguem as localizações e o estoque de peças de serviço e gerenciem a cadeia de suprimentos de entrada e saída, atividades de depósito e utilização de estoque de terceiros.

Aqui estão alguns dos principais recursos do Gerenciamento de peças e reparos:

  • Gestão de Peças
  • Lógica reversa
  • Gestão de Depósito
  • Gestão de Empreiteiros

FAQ'S DE GESTÃO DE SERVIÇOS DE CAMPO

  • Como escolher o software de gerenciamento de serviço de campo certo?
  • Como o software Field Service Management pode economizar meu tempo?
 

What makes service management software any good?

Best-in-class service software combines the power of automation with a fundamental understanding of how operations function at your business. At IFS, we strive not just to provide the best software, but also the strongest domain expertise of any service platform. That combination means that we understand your business, and build our systems to contour to your unique needs.

And that’s part of the challenge with defining service management software. Service functions for businesses are often so complex, diverse, tribalistic and disconnected that getting a piece of software that fits around all the flailing tendrils of your business is not as easy as installing a new piece of project management software. Many companies, especially those new to service who are seeing the revenue potential of service for their business, build products with feature sets as basic as their other applications. This requires businesses to shove their service processes into a pre-built mold, which always means that you have to saw off elements of your service delivery plan (sometimes entrenched with years of experience) to compromise to software limitations, or invest in even more products to get back to square one.

Because of this, service management vendors that simply have a long list of capabilities, even if those capabilities look particularly flashy in a demo environment, need to be held up to greater scrutiny. Will this parts management system work for the multiple tiers of service appointments that I deal with? Does this crew management system allow me to manage my workers the way that they actually work, or does it just throw names into a list? Does this optimization software manage the scope of global appointments that my company much have oversight for?

 

What is Field Service Management?

The bread and butter of Service Management, true service firms require Field Service Management software to function correctly. Field Service Management software is the utility that powers the delivery of service appointments—from informing systems about service-level agreement requirements, through appointment delivery, and including warranty and contract management.

Here are some of the key capabilities of field operations management:

  • Service ticket management
  • Pricing and billing
  • SLA management
  • Warranty management
  • Performance management
  • Knowledge management
  • Repair management
  • Asset management
  • Mobile Field Service

Contact Center and Customer Engagement

Field Service Management

O que é otimização de planejamento e programação?

A excelência do serviço começa com o trabalho do técnico, e é aí que entra a otimização do planejamento e da programação Otimização de planejamento e agendamento software é uma ferramenta que analisa as condições atuais e cria a programação mais rápida e eficaz para sua equipe de serviço.

Aqui estão alguns dos principais recursos de otimização de planejamento e programação:

  • Ferramentas de planejamento
  • Otimização em tempo real
  • Agendamento
  • "E se?" Planejamento de cenário
  • Gestão de recursos empresariais

Planning and Scheduling Optimization

O que é o software Contact Center e Customer Engagement?

Os processos de back office estão mudando em uma taxa dramática para empresas de todos os tamanhos. As organizações buscam minimizar processos repetitivos, limitar o número de filiais e garantir que a maior parte dos recursos se concentre na entrega do serviço. Para empresas de todos os tamanhos, o software inteligente tem sido a ferramenta que lhes permitiu preencher a lacuna. O software Contact Center e Customer Engagement concentra-se nas interações de primeiro contato com o cliente, nos processos de back office e no cultivo contínuo de relacionamentos com o cliente.

Aqui estão alguns dos principais recursos do Contact Center e do envolvimento do cliente:

Contact Center and Customer Engagement

O que é software de gerenciamento de peças e reparos?

Um componente essencial, mas negligenciado, da prestação de serviços é garantir que os técnicos cheguem ao local com as peças certas, sejam capazes de gerenciar rapidamente os reparos e devoluções e que todas essas aplicações possam funcionar em harmonia umas com as outras. O software de gerenciamento de peças e reparos permite que as empresas cataloguem as localizações e o estoque de peças de serviço e gerenciem a cadeia de suprimentos de entrada e saída, atividades de depósito e utilização de estoque de terceiros.

Aqui estão alguns dos principais recursos do Gerenciamento de peças e reparos:

  • Gestão de Peças
  • Lógica reversa
  • Gestão de Depósito
  • Gestão de Empreiteiros

FAQ'S DE GESTÃO DE SERVIÇOS DE CAMPO

  • Como escolher o software de gerenciamento de serviço de campo certo?
  • Como o software Field Service Management pode economizar meu tempo?
 

What makes service management software any good?

Best-in-class service software combines the power of automation with a fundamental understanding of how operations function at your business. At IFS, we strive not just to provide the best software, but also the strongest domain expertise of any service platform. That combination means that we understand your business, and build our systems to contour to your unique needs.

And that’s part of the challenge with defining service management software. Service functions for businesses are often so complex, diverse, tribalistic and disconnected that getting a piece of software that fits around all the flailing tendrils of your business is not as easy as installing a new piece of project management software. Many companies, especially those new to service who are seeing the revenue potential of service for their business, build products with feature sets as basic as their other applications. This requires businesses to shove their service processes into a pre-built mold, which always means that you have to saw off elements of your service delivery plan (sometimes entrenched with years of experience) to compromise to software limitations, or invest in even more products to get back to square one.

Because of this, service management vendors that simply have a long list of capabilities, even if those capabilities look particularly flashy in a demo environment, need to be held up to greater scrutiny. Will this parts management system work for the multiple tiers of service appointments that I deal with? Does this crew management system allow me to manage my workers the way that they actually work, or does it just throw names into a list? Does this optimization software manage the scope of global appointments that my company much have oversight for?