IFS FSM Fundamentals - Introduction

About this course

This course is the first of the 6 courses towards gaining the IFS Certified Associate accreditation for Consultants. It enables students to cover and prepare all of the examination specification topics for the IFS FSM Introduction part of the IFS FSM Fundamentals exam.

Target Audience

Those who need to be able implement, configure, and support IFS Field Service Management (FSM) software.

  1. Introduction to IFS
  2. Introduction to IFS Field Service management
  3. User Interface Overview
  4. User Interface personalization
  5. Search

At the end of this course, the students will be able to:

  • Understand the IFS Enterprise Service Management solutions
  • Explain the layout of the FSM application
  • Demonstrate how to navigate the FSM application
  • Understand the various Help features
  • Understand how to personalize the user interface
  • Search for data in the application

Knowledge: Basic knowledge of the use of Windows programs, use of ERP software in general, high-level knowledge of the Service Operations business processes.

Courses: -



IFS Academy Inquiry Text



  • Consultants


  • Associate


  • IFS Sales and Services

Course ID:



0.5 day

Type of Course:

  • Workshop