IFS Supply Chain - Sales Order (Customer Orders)


This course provides a comprehensive understanding of the Sales Order (Customer Orders) functionality of IFS Supply Chain related to the IFS Applications. This is also one of the courses towards gaining the IFS Certified Practitioner accreditation for Supply Chain Consultants. It enables students to cover and prepare the Sales Order (Customer Orders) specification topics for “IFS Practitioner Consultant - Supply Chain” exam.

Target Audience

Those who need to be able to identify and state the essential decisions to be made, basic data to be created and processes involved in the setting up of Customer Orders in support of IFS Supply Chain in IFS Applications™.

  1. Customer
  2. Sales Parts
  3. Price Management
  4. Customer Order Flow
  5. Sales Quotations
  6. Creating Customer Orders
  7. Managing Reservations
  8. Handle Picking
  9. Handle Delivery
  10. Customer Invoicing
  11. Additional Functionality
  12. Shipments
  13. Handling Shipments
  14. Shipment Invoices
  15. Customer Returns
  16. Managing Returns
  17. Credit & Correction Invoices

By the end of this course, students will be able to:

  • Create required Sales Basic Data
  • Manage Sales Pricing
  • Understand the basic Customer Order Flow
  • Understand the basic Shipment functionality
  • Manage Customer Returns

Knowledge: High-level knowledge of the customer orders business processes

Courses: IFS Applications 10 Essentials


IFS Academy Inquiry Text


  • Consultants

IFS Applications Version:

  • IFS Applications 10


  • Practitioner


  • IFS Supply Chain

Course ID:



Classroom - 3 days, Virtual Classroom - 5 sessions (of 4 hours)

Type of Course:

  • Classroom
  • Virtual Classroom