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IFS Управление сервисным обслуживанием предприятий

Управление контрактами жизненного цикла в различных сферах услуг

Industry Leading Solutions

Named a leader in the Gartner 2019 Magic Quadrant for Field Service Management for the fourth time in a row, IFS offers world class scheduling and optimization solutions along with unrivalled breadth in service management capability. Equip your business to tackle even the most complex use cases and choose between cloud or on-premise deployment with our software dedicated to helping service-based organizations.

AI-powered scheduling optimization

Решение IFS для управления мобильным персоналом – ведущее решение мирового класса, которое выводит планирование маршрутов разъездного персонала на новый уровень, оптимизируя процесс предоставления услуг путем увеличения производительности и удовлетворенности клиентов при уменьшении операционных затрат.

Workforce scheduling and planning

Complete, connected field service management

<span lang="EN-US" style="font-size:11.0pt;line-height: 115%;font-family:&quot;Calibri&quot;,sans-serif;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font: minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-bidi-theme-font:minor-bidi; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">IFS</span><span lang="EN-US" style="font-size:11.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;; mso-bidi-theme-font:minor-bidi;mso-ansi-language:RU;mso-fareast-language:EN-US; mso-bidi-language:AR-SA"> </span><span lang="EN-US" style="font-size:11.0pt; line-height:115%;font-family:&quot;Calibri&quot;,sans-serif;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font: minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-bidi-theme-font:minor-bidi; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Field</span><span lang="EN-US" style="font-size:11.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;; mso-bidi-theme-font:minor-bidi;mso-ansi-language:RU;mso-fareast-language:EN-US; mso-bidi-language:AR-SA"> </span><span lang="EN-US" style="font-size:11.0pt; line-height:115%;font-family:&quot;Calibri&quot;,sans-serif;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font: minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-bidi-theme-font:minor-bidi; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Service</span><span lang="EN-US" style="font-size:11.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;; mso-bidi-theme-font:minor-bidi;mso-ansi-language:RU;mso-fareast-language:EN-US; mso-bidi-language:AR-SA"> </span><span lang="EN-US" style="font-size:11.0pt; line-height:115%;font-family:&quot;Calibri&quot;,sans-serif;mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font: minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;;mso-bidi-theme-font:minor-bidi; mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Management</span><span style="font-size:11.0pt;line-height:115%;font-family:&quot;Calibri&quot;,sans-serif; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:&quot;Times New Roman&quot;; mso-bidi-theme-font:minor-bidi;mso-ansi-language:RU;mso-fareast-language:EN-US; mso-bidi-language:AR-SA"> лучшее среди аналогов программное решение для сервисных компаний, которым приходится обрабатывать большой объем заявок каждый день. Решение <span style="color:black;mso-themecolor:text1">обеспечивает</span><span style="color:red"> </span>управление нарядами на работу, контрактами, гарантиями и <span style="color:black;mso-themecolor:text1">материалами, планирование маршрутов </span>мобильных ресурсов, а также включает обратную логистику и <span style="color:black;mso-themecolor:text1">ремонт в мастерских активов, которые не могут обслуживаться в поле. Это делает </span>сервисное обслуживание <span style="color:black;mso-themecolor:text1">более </span>эффективным.</span><br>

Field Service Management

Mobile Field Service

A complete feature-rich toolkit for field engineers, whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site, deliver service excellence and transform field worker productivity.

Mobile Field Service

Faster smarter customer engagement

Empower your service staff and transform customer engagement with omni-channel contact center and customer service agent desktop solutions from IFS.

Contact Center and Customer Engagement software

AI-powered self-service

Put your customers in control with the latest self-service solutions. From virtual assistants, chatbots and digital portals to knowledge bases and speech recognition, IFS can deliver the optimum self-service solution for your business.

Customer Self-Service

Reverse Logistics and Depot Repair

Улучшить сервисное обслуживание, оптимизировать учет и логистику, сделать техобслуживание максимально рентабельным, увеличить гарантийное обеспечение, автоматизировать процесс поставок и возвратов, повысить удовлетворенность заказчиков и уменьшить инвентарную стоимость – все это возможно с программным обеспечением Reverse Logistics от IFS.<br>

Reverse Logistics and Depot Repair

Remote Assistance to share expertise instantly

Our merged reality solution connects remote experts with technicians, engineers or customers, to help instantly diagnose and solve issues.

Remote Assistance