Taking service to the next level: 3 important metrics for field service organizations to measure

If you’re looking to take your service organization to the next level, consider reevaluating your service metrics. Leaders of service organizations are exposed to countless numbers to track, but which metrics could be most impactful to your service organization? The following metrics can help your service organization increase service margins, increase the capacity for new customers at a lower operational cost and increase customer satisfaction:

  • First-time fix rate
  • SLA execution
  • Technician utilization

Download the white paper to learn more about each metric, the benefits of measuring each metric and ways to improve them.

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