Geo-fencing in field service management software: expanding the boundaries

Geofences are virtual geographical fences created around a location, can enable field service management software to create notifications they are crossed by field service technicians. These fences can be used to generate greater operational efficiencies while promoting technician safety and improving customer service. Here we cover:

  • The difference between inward-facing and outward-facing geofences
  • How geofences can help management ensure technicians stay on the proscribed travel path to increase operational efficiency
  • How notifications on technician location can be sent to the customer, improving the customer experience.

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