Transformational Service Management

Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues

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Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce scheduling and planning, to mobile field service and remote assistance capabilities.

 
 

Create capacity for growth

Boost technician utilization with AI-powered planning and scheduling optimization. Your technicians can do more jobs, and at the right time, to maximize capacity. Grow your business by selling more advanced services and multi-level SLAs. 

Gain scalability for consistent service delivery


Gain a scalable field service management platform to focus on delivering the consistent service experience that your customers expect. Make data the key to differentiating your business in the industry.

 
 

Reduce your service delivery costs and add business value

Optimize your current processes and be prepared to meet tomorrow’s business requirements. Expand your service offerings, win new contracts and increase service revenue, all while delivering enhanced customer service.

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Your Guide to a Successful IFS Service Management Implementation

With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.

Capabilities

  • Field service management software
  • Mobile workforce management
  • Workforce scheduling & planning
  • Contact center & customer engagement
  • Contracts & warranties
  • Service logistics & repair

Leading field service management for organizations focused on service, projects and assets

The only Leader in both the Gartner® Magic Quadrant™ for Field Service Management (FSM) and the IDC MarketScape for Enterprise Asset Management (EAM)

 

Solutions for your Industry


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