Transformational Service Management
Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues
Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce scheduling and planning, to mobile field service and remote assistance capabilities.
Partner with the 6-time Gartner Leader to Deliver Best-in-Class Service
IFS is proud to be a 6-Time Leader in the Gartner Magic Quadrant for FSM, placing furthest for our completeness of vision. With tomorrow’s technology such as AI, machine learning, IoT, and augmented reality ready to deploy in a fraction of the time, IFS can help you meet your customers’ demands both today and tomorrow.
Create capacity for growth
Boost technician utilization with AI-powered planning and scheduling optimization. Your technicians can do more jobs, and at the right time, to maximize capacity. Grow your business by selling more advanced services and multi-level SLAs.
Gain scalability for consistent service delivery
Gain a scalable field service management platform to focus on delivering the consistent service experience that your customers expect. Make data the key to differentiating your business in the industry.
Deliver service anywhere
Boost first-time fix rates and customer satisfaction through omni-channel engagement, dynamic SLA-aware scheduling, and parts and skills matching. Instantly diagnose and solve issues with remote assistance.
Reduce your service delivery costs and add business value
Optimize your current processes and be prepared to meet tomorrow’s business requirements. Expand your service offerings, win new contracts and increase service revenue, all while delivering enhanced customer service.
Your Guide to a Successful IFS Service Management Implementation
With every customer implementation, we welcome a new member to the IFS family. Working together, we help you reduce risk, cost, and time while optimizing outcomes and achieving the KPIs that matter most to your business.
Capabilities
-
Field service management software
-
Mobile workforce management
Balance the demands of asset inspections and maintenance with mobile workforce management software for timely delivery of customer service requests.
-
Workforce scheduling & planning
Meet your complex workforce scheduling needs while delivering a great experience for your customers with complete and powerful workforce planning software.
-
Contact center & customer engagement
Engage and collaborate with customers and employees using contact center software and self-service solutions to ensure service excellence.
-
Contracts & warranties
Accurately model and manage your commercial relationships. Adjudicate warranty claims with accurate cost and revenue handling.
-
Service logistics & repair
Including reverse logistics management and depot repair, ship to service location from stock or supplier.
Leading field service management for organizations focused on service, projects and assets
The only Leader in both the Gartner® Magic Quadrant™ for Field Service Management (FSM) and the IDC MarketScape for Enterprise Asset Management (EAM)