Leading furniture repair specialist, Ecomaster, selects IFS for end-to-end service delivery solution
Ecomaster are the UK’s leading furniture repair and restoration company. Having out-grown their previous off-the-shelf service management solution, they embarked on the expertise of IFS, who was able to configure a solution around its exact requirements and business processes.
Since the IFS deployment, Ecomaster have:
- Reduced time spent scheduling jobs on the service desk by over 80%
- Continually exceeded customer SLAs
- Improved customer satisfaction
Read their full story to find out how the IFS platform transformed both their customer experience and delivery process, resulting in steep improvements of efficiency and performance.
File Information: Case Study, pdf 0.3 MB