Leading furniture repair specialist, Ecomaster, selects IFS for end-to-end service delivery solution

Ecomaster are the UK’s leading furniture repair and restoration company. Having out-grown their previous off-the-shelf service management solution, they embarked on the expertise of IFS, who was able to configure a solution around its exact requirements and business processes.

Since the IFS deployment, Ecomaster have:

  • Reduced time spent scheduling jobs on the service desk by over 80%
  • Continually exceeded customer SLAs
  • Improved customer satisfaction

Read their full story to find out how the IFS platform transformed both their customer experience and delivery process, resulting in steep improvements of efficiency and performance.

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