Together Housing Group transform customer service with a multi-channel approach via the IFS Customer Engagement platform

Together Housing Group is a leading provider of quality homes in the North of England; managing an impressive portfolio of 37,000 homes and employing over 1,250 staff.

The company deployed IFS’ Customer Engagement platform so that they could provide their customers with a more efficient customer service offering.

Since implementation, they have benefited from:

Bringing together disparate contact centers into one virtual solution
Significant reductions in the amount of time it takes to complete a call back
Dramatic improvements in first contact resolution with the gent desktop

Read their full story to find out how webchat, virtual agents and a unified desktop changed their business performance entirely.

File Information: Case Study, pdf 0.4 MB

Together Housing Group transform customer service with a multi-channel approach via the IFS Customer Engagement platform

The system from IFS has also ensured we are connecting the customer to the most skilled agent with their intelligent skills-based routing capability.

Stephen Batley

Group Head of Customer Services

DOWNLOAD Case Study

Download