Service Organisations: Leveraging Digital Transformation to Improve Customer Service

Customers today are looking for value-added, long-term contracts that guarantee outcomes. This eBook provides expert insight and real-life examples of how organisations can best leverage digital transformation to improve customer service.

Chapters include:

  • Technology is disruptive and so are customer demands
  • Compelling metrics you cannot ignore
  • Latest insights from IFS research
  • Responding to disruptive technologies
  • Anticimex reinvents its business model to integrate IoT
  • Rolling out the smart initiative while dialling down costs
  • Look for the obvious – and work with the experts
  • What’s next for your business?
  • How can IFS expertise help?
  • Meet our industry experts

Download your copy now.

There’s a lot to think about if you’re transforming your customer experience delivery, our One-in-a-Million homepage is packed with resources. Visit:

File Information: eBook,   pdf   1.3 MB


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