Service Organisations: Leveraging Digital Transformation to Improve Customer Service
Customers today are looking for value-added, long-term contracts that guarantee outcomes. This eBook provides expert insight and real-life examples of how organisations can best leverage digital transformation to improve customer service.
- Technology is disruptive and so are customer demands
- Compelling metrics you cannot ignore
- Latest insights from IFS research
- Responding to disruptive technologies
- Anticimex reinvents its business model to integrate IoT
- Rolling out the smart initiative while dialling down costs
- Look for the obvious – and work with the experts
- What’s next for your business?
- How can IFS expertise help?
- Meet our industry experts
Download your copy now.
There’s a lot to think about if you’re transforming your customer experience delivery, our One-in-a-Million homepage is packed with resources. Visit: www.IFSworld.com/uk/oneinamillion
File Information: eBook, pdf 1.3 MB