Babcock Int. enjoy greater flexibility & control of contact centre campaigns with an IFS CE unified desktop

UK’s leading engineering support services company, Babcock International, transformed the complexity of their multi-system contact centre into a streamlined interface for their agents via the IFS CE unified desktop.

Since implementing IFS CE, Babcock has:

  • Greater flexibility and control of campaign activity
  • More efficient agents developing client relationships, rather than managing data
  • Real time wallboard information, allowing increased accountability to agents and clearer visibility of performance

To learn more about Babcock’s experience, download their customer story.

File Information: Case Study,   PDF   1.1 MB