CarShop transforms the customer experience with true multi-channel retail via the IFS CE solution

The omni-channel contact centre solution from IFS has enabled CarShop to blend the digital and physical environments of the customer journey. A customer is now able to walk into a store and simply pick up from where they left off with any previous interaction, whether that be online, the contact centre, or in another CarShop store. The link is unbroken and the customer receives a personalised customer experience every time.

Since their IFS deployment, CarShop have enjoyed:

  • A significant shift in business performance
  • Vast improvements in sales conversions
  • Improved outbound calling by 20%

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