Global Blue transform their service centre with the unified agent desktop and more from the IFS CE platform
IFS’s powerful intelligent Desktop solution has helped Global Blue’s contact centre operators directly address the complexity of today’s multi-channel customer service environments.
Since implementation of the solution, Global Blue have managed to:
- Execute 95% of processes in 1 system
- Increase staff performance by 20%
- Reduce call handling time by 30%
- Decrease email response time by 3 days
- Improve customer satisfaction by 20%
Download the customer story to find out more about Global Blue’s journey to success.
File Information: Case Study, PDF 0.3 MB