IFS Customer Engagement Dashboard – Management Control in the Digital Age

To stay ahead of the competition, organisations need to continuously constantly optimise their service offerings. Service and operations managers need to be able to make informed decisions on the spot.

IFS Customer Engagement Dashboard is a management tool that visualises call centre metrics and KPIs to allow managers to monitor and optimise performance. Through one single screen users can reduce time to make informed decisions from hours to seconds.

Key benefits:

  • 5% fewer staffed hours due to more efficient operations
  • 60% reduction of abandon rates due to access to actionable data
  • 30% improved customer satisfaction due to better meeting of SLA’s and KPIs

For more details, download the fact sheet.

File Information: Factsheet,   pdf   0.5 MB

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