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The Energy & Utilities Ecosystem

Many organizations rely on IFS software to improve operational efficiencies and deliver exceptional customer service, across projects, assets, field service and customer engagement in energy and utilities.

Energy & Utilities organizations are complex: across power generation, transmission and distribution, as well as water supply and treatment, organizations need to improve operational efficiency and improve their customer’s experience.

But with responsibilities across new investment projects, complex and linear assets, a distributed field workforce, and of course an end customer or consumer at the heart, this can be a real challenge.

IFS offers software capabilities across the breadth of this requirements, while also delivering the functional depth required.

Explore the graphic below to see some example use cases from IFS customers as well as our view on certain challenges and opportunities in this space.

Click the numbered titles below to find out more

Planning new investment and managing the operation of your power network and equipment is key to keeping your customers connected, ensuring the safety of your workforce and of local communities, and improving your operating margin.

In 2019, ARC recognized IFS as the fastest growing EAM vendor to the Transmission & Distribution sector globally.

Read how IFS plays a crucial role in TenneT’s financial and project management.

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We all rely on clean, reliable domestic water supply, and the industrial requirement is huge, but managing and investing in the supply network, the complex treatment plants and the relationship with the consumer are challenging operations under pressure from multiple directions.


Water supply and treatment organizations are looking to software solutions to ensure they can not only meet these challenges but improve efficiency and competitiveness, regulatory compliance and service levels.

Read how Jacopa increased efficiency with IFS ERP

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To engage the customer in today's digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex.

IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains.

Read how Baxi Heating, the UK market leader in smart low carbon heating and hot water solutions, chose IFS Customer Engagement

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Optimizing the productivity of your field workforce while delivering a great experience for your customers is ever more challenging in today's on-demand economy.

IFS’s world-class real-time scheduling and optimization tool uses AI and advanced algorithms to deliver the optimum schedule no matter how large your workforce or how complex and volatile your service business.

Read how National Grid Smart is using IFS Applications to support the move to smart meters

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Effective management of power generation assets is critical to your ability to deliver a profitable cost per mw across your portfolio. With traditional power stations' lifespans measured in decades, but with many energy companies now investing in a diverse mix of technologies, asset management through life represents a common focus area to drive value for the business.

IFS customers have reported conducting 28% more work orders than before their use of IFS, and have praised the flexible approach to managing multiple maintenance plans. In addition, IFS has been recognized as a top-rated vendor and distinguished by our customers as a Gartner Peer Insights Customers Choice' for Enterprise Asset Management Software through the Gartner Peer Insights platform.

Read how SDIC reduced supply chain, procurement, asset operation and maintenance costs by 20%

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Projects in the utilities industry are complex - with multiple stakeholder divisions from within the utility contributing, often including sub-contractor workforces, as well as regulators and local government agencies. But often those charged with managing complex project lifecycles are often forced to use separate software products to manage different stages of the project - tendering, commercial, estimating, engineering, procurement, manufacturing & fabrication, planning, cost control, construction, installation and commissioning.

Read more about how IFS supports the management of complex project lifecycles with integrated project management software

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Energy companies needed to diversify or they will disappear. Renewable energies are no longer a plan for the future, they are a reality that make up a significant portion of our energy supply today. To compete, power generation companies are diversifying and investing in renewable energy.

But this introduces fresh business management challenges alongside traditional methods of power generation, driving companies to embrace new business models that bring new challenges.

Read how IFS solutions can support companies meet the challenges of diversification

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IFS ERP, EAM and FSM deliver value to our customers across Telecommunications, Energy, Utilities & Resources

IFS a Gartner Magic Quadrant Leader five times in a row and highest on ability to Execute

With an increasing number of vendors crowding the service management software market, it's hard to narrow your focus. IFS continues to excel with its functional and ability to streamline even the most complex service use cases.

Download the Magic Quadrant report

IFS a Gartner Peer Insights Customers' Choice for Enterprise Asset Management Software

IFS has been recognized as a top-rated vendor and distinguished by our customers as a Gartner Peer Insights Customers Choice' for Enterprise Asset Management Software through the Gartner Peer Insights platform.

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.