Express Medicals deploy IFS to implement a complete end-to-end customer engagement platform hosted in the cloud

Express Medicals Ltd are a key provider of occupational health, providing screening and drugs & alcohol testing services across a variety of industry sectors.

The company selected IFS to design a flexible solution which could be tailored around their diverse requirements. Since the deployment, they have:

  • Successfully managed a 250% growth in volume
  • Reduced time needed for each medical appointment by up to 2min
  • Enjoyed bottom line benefits worth c. £60,000pa

Read their full story to find out how IFS helped them to effectively manage seamless communication of information across the entire business, resulting in heavily boosted agent productivity and customer satisfaction.

File Information: Case Study, pdf   0.2 MB