Babcock Int. enjoy greater flexibility & control of contact center campaigns with an IFS CE unified desktop
UK’s leading engineering support services company, Babcock International, transformed the complexity of their multi-system contact center into a streamlined interface for their agents via the IFS CE unified desktop.
Since implementing IFS CE, Babcock has:
- Greater flexibility and control of campaign activity
- More efficient agents developing client relationships, rather than managing data
- Real time wallboard information, allowing increased accountability to agents and clearer visibility of performance
To learn more about Babcock’s experience, download their customer story.
File Information: Case Study, PDF 1.1 MB