Solution pour les services de remote assistance

Merged Reality remote assistance software for real-time collaboration

Notre logiciel pour les services de remote assistance IFS permet de connecter des experts et des techniciens de terrain, et offre tous les outils nécessaires pour vos services d'assistance à distance.

Faster and more effective remote assistance with IFS Cloud


Being delivered as a fully integrated and embedded component of IFS Cloud makes the Remote Assistance usage and implementation faster and more effective. Utilizing this tool provides value to customers by reducing installation, implementation and overall cost of service and an increase of service capabilities.

Whitepaper: what’s your remote assistance strategy?


Key Considerations to Speed, Streamline, and Modernize Service Delivery

 

This white paper explores the following topics around the importance of having a strong remote service strategy for field service providers. From beginning the remote service journey to thinking ahead about the future of remote service.

 

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Case study: Munters rolls out IFS remote assistance


In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.

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  • This will undoubtedly be a tool that will help us reimagine how we engage and interact with our customers. I believe it is an important piece of the puzzle in our quest to differentiate our service offerings and create new revenue streams.


    Roel Rentmeesters, Vice President Services

    Munters

Factsheet: IFS offers the power of remote assistance 


From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience,  remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business. 

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Transformational Service Management

Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues.

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Gestion des actifs d’entreprise

Gérez la maintenance de vos actifs et optimisez leur performance du début à la fin.

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Solutions pour votre secteur

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Aerospace & Defense


Allow team members to collaborate over distances to diagnose, solve and validate issues in a common view. Support customers, technicians or engineers in inaccessible locations, anytime, anywhere.

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Energy, Resources & Utilities


Remote Assistance delivers a merged reality solution to diagnose and resolve issues remotely. Your experts can be anywhere instantly, significantly improving asset uptime.

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Service Industries


You can completely reimagine how you do business with the ability for any of your employees to be anywhere, instantly. Remote assistance can maximize the reach of experienced technicians.

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Telecommunications


From better utilization of resources, reduced truck rolls and a vastly improved customer experience, remote assistance delivers real value almost instantaneously to the telecommunications industry.

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