Managed Services
Automate workflows, cut manual processes & empower everyone to work smarter with managed services provider software from IFS
From workforce scheduling to ITSM, from parts logistics to contract management: a complete solution to innovative IT services, slash operational costs and transform client experience.
Evolve past break fix. Embrace the future of service delivery today
Your customers need their managed services provider to deliver innovative services and meet the most demanding SLAs. Download the eBook to learn how IFS service management solutions can enable you to accelerate growth and make service your competitive advantage.
Making complex service simple
Improve technician productivity by 33%, transform SLA compliance and guarantee first-time fix, all with planning and scheduling from IFS. Find out more in this 3-minute video.
What-If Scenario Planning
Are you struggling to look ahead, predict and plan your service operations? How much cost saving could you derive from territory rebalancing? Discover how IFS can help you plan your service operations of the future
Here’s what customers are saying
Customer outcomes
Park Place Technologies support 21,500+ customers in 154+ countries in 170+ languages. Thanks to IFS, they thrived during the pandemic and delivered on customer outcomes.
Standards
compliance
Old ITSM tools can be hard to manage and expensive to administer and justify within the business. Learn how Saudi Arabia’s fastest-growing bank achieved full standards compliance.
Improve SLAs
by 60%
One of the fastest growing UAE businesses, Emirates Advanced Investment Group, reduced SLA compliance from 5–7 days to <1.
Delivery accuracy
Retailer achieved 50% increase in home delivery accuracy, savings of over £835,000 with automatic redirect and 20% improvement in employee satisfaction in less than 18 months.
Solutions and capabilities for managed services
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Managed Services Software
Managed services software offers invaluable support to organizations through for example, supply chain management, payroll services, marketing planning, data backup & recovery, transportation and much more. The software can be adapted to meet your everyday business needs, saving the company time and money, and improving operational efficiencies along the way.
As businesses become more digital savvy, the need to embrace and adapt to advances in the digital space has never before been so high. Managed services software can help unite the different facets of your organization, including functions & departments, employees, customers and partners enabling a more streamlined and productive environment.
IFS offers world class managed services software to help accelerate your business growth and retain its competitive advantage by harnessing our IFS Cloud system which caters to the complex and often disparate needs of managed service organizations.
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Operations Management in IT Service Industry
IT businesses often have to manage complex systems and processes. Operations management in the IT service industry can enhance business growth through innovation and by embracing the latest technological advances.
The management of IT service operations is an essential process that allows businesses to oversee all of their IT functions from a single source. Digital acceleration has led to the development of software tools with advanced features that ultimately allow IT service companies to efficiently automate their operations, saving them time, money and other business resources.
IFS is a renowned leader for operations management in the IT service industry. Through IFS Assyst, we have helped businesses gain full transparency of their IT operations, allowing them to streamline their multiple processes and provide end-to-end service for their customers.
